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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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1 review
0 helpful votes
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Grateful to be able to do it
April 19, 2026

Problem resolved. I was very anxious about the issue I was addressing but all this took me through the process of resolution. Thanks

Date of experience: April 9, 2026
1 review
0 helpful votes
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Gigi Babs2026
April 19, 2026

I set up my ID.me account several years back. It is attached to my Social Security information, and I have had no problems navigating the system whenever I've needed to access it. I love the way they verify my identity before any information is shared with me I would recommend it to anyone.

Date of experience: April 9, 2026
1 review
0 helpful votes
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Social Security Benefits
April 19, 2026

The overall, I D. Me to sign up for the on- line Social Security access was relatively easy. I just wasn't sure if the video photo captured the photo or not because it doesn't snap like an actual photo. Other than that the process is quite simple.

Date of experience: April 9, 2026
Colorado
1 review
0 helpful votes
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Don't trust it.
April 19, 2026

The Terms and Conditions suggest that unnamed third parties are involved. I was not convinced that IDS.me is secure or necessary.

Date of experience: April 8, 2026
New York
1 review
0 helpful votes
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Fairly straightforward
April 19, 2026

Seems secure and straightforward. With ID.me I was able to retrieve an important document sane day vs 21-day wait and an unpredictable phone wait time

Date of experience: April 9, 2026
Michigan
1 review
0 helpful votes
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ID SOMEONE ELSE
April 19, 2026

I AM NOT COMPUTER SAVVY AND EVEN WORSE WITH A SMART PHONE. MY EXPERIENCE SHOULD NEVER HAVE HAPPENED TO BEGIN WITH. THERE WAS NO NOTICE EITHER FROM IRS OR TURBO TAX THAT THE IRS NO LONGER SENDS PAPER CHECKS. IF I'D KNOWN THAT I WOULDN'T HAVE HAD TO SPEND HOURS AND HOURS TRYING TO FIGURE OUT HOW TO DO THIS ID.ME THINGY. WHAT A FREAKING WASTE OF MY TIME.

Date of experience: April 9, 2026
California
1 review
0 helpful votes
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I had ID for me
April 19, 2026

It was a little hard to go through all the steps, but in the end, I understood the process and succesfully access my account.

Date of experience: April 9, 2026
1 review
0 helpful votes
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Easy process
April 19, 2026

No real issues, take your time completing the process.

Date of experience: April 9, 2026
1 review
0 helpful votes
Follow Eustan A.
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I was forced to use this in order to put in my tax return. I feel violated and unsafe because of this. Worst of all is that the IRS rejected my tax return twice because I didn't correctly guess my AGI from 2024. I imagine that they have some kind of number in there, but I have no idea what it could possibly be.

Date of experience: April 8, 2026
1 review
0 helpful votes
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My challenge with ID.me
April 19, 2026

I have an older model of a smartphone. I'm 75 years old and depend on my family to help me with technology sometimes. My phone camera didn't take good pictures. They are very shaky. I have dropped the phone too many times. I also can't take pictures because there is no more room on my phone. My son had to help me take a picture of my ID and the selfie on his IPad. He figured out how to make it work, and it did. I thought the way the selfie was reproduced was very interesting. I hope older clients have someone to help them like I did.

Date of experience: April 8, 2026
Georgia
1 review
0 helpful votes
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Easy does it
April 19, 2026

I was having difficulty signing in but once I deleted my account which took 24 hrs than I was able to create a new account and everything was done in minutes

Date of experience: April 8, 2026
1 review
0 helpful votes
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Government ID process sucks
April 19, 2026

I could not believe all the steps involved in creating an ID. Surely someone tried to come up with the most complex and confusing process. I doubt many will use.

Date of experience: April 8, 2026
New York
1 review
0 helpful votes
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Quick and easy
April 19, 2026

It was not what I thought it would be,
It was fast and easy getting my ID me login, I can say it will make logging in to anything you us it on fast and so far for me safe.

Date of experience: April 8, 2026
1 review
0 helpful votes
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The ID.me process is annoying, complicated, time-consuming, it has bugs, and I hated the process that I was forced into so that I could get access to my State Retirement Account. If I didn't have to use AI, I would not for such an important function as accessing my Retirement Account.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Good experience with ID.me
April 18, 2026

I used for the first time for IRS access. Easy to handle and looks truthful. Will use in the future 👍

Date of experience: April 8, 2026
1 review
0 helpful votes
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Happy with regaining my wallet
April 18, 2026

Explained to the agent that my wallet was suspended due to an incident from last year, and I needed to regain my account in order to access my tax forms and services through my IRS account. Contacted the agent after a couple of days and explained my situation, provided clear information and they were able to help me lift the suspension from my wallet. Overall, very happy with the service.

Date of experience: April 8, 2026
California
1 review
0 helpful votes
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Major time saver!
April 18, 2026

I chose this to replace the hours of redialing to contact the OPM or SSA. It took awhile to wade through my son's forest of antihacking apps and enter my info, but ID.me itself is intuitive and UX excellent. My issue is that using it didn't get the OPM to mail Or email my 1099-R as requested. Actual date of experience: a couple of days about a week before 04-08-26.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Log in Success
April 18, 2026

I'm a senior citizen and the computer is not always friendly for me but ID.me was easy to follow. Each direction was short and to the point. I did things on my phone to set up my account that I have never done before and it was a success the first attempt.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Nice short and to the point explanation of the process to expedite the process with how the confirmation can be completed. I would advise people to consider talking to someone who has gone through the experience before with ID.me.

Date of experience: April 8, 2026
Virginia
1 review
0 helpful votes
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Errors with no feedback
April 18, 2026

Horrible experience. I entered all my info correctly and it just gave me an error code with no information. Was it the selfie, was it the info, my address, my email? We will never know because it gave me no info.
I was forced to use this so i could get Tax documents and had to enter it 5-10 times before the video call worked. I

Date of experience: April 7, 2026