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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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1 review
0 helpful votes
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Don't bother!
April 6, 2026

Don't even bother unless you have several hours to devote to a frustrating process. It took 3 of us to finally get this done.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Avoid if possible
April 6, 2026

Very finicky when doing video confirmation... didn't work for me. Forcing me to wait 20 minutes for a video call.

Date of experience: March 27, 2026
Kentucky
1 review
0 helpful votes
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I thought this was very easy instructions very easy for along

Date of experience: March 27, 2026
1 review
0 helpful votes
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This is an inefficient platform
April 6, 2026

Had to complete 2 ID verifications. The first went well online. The second had to be done with a face to face call. The timer showed 55 minutes which kept changing to less then more time.
8 hours later the face time call lasting 6 minutes was complete.
What a horror!

Date of experience: March 26, 2026
Wisconsin
1 review
0 helpful votes
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Worthless and Invasive.
April 6, 2026

Pretains mostly to the Video Selfie and access requirements. Even though device is modern and the settings are correct, refuses to complete video selfie portions. Redundant unnecessary function as biometrics and codes and emails already used.

Date of experience: March 26, 2026
Pennsylvania
1 review
0 helpful votes
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It's very good
April 6, 2026

The IDme is very good and easy to do it
You also have access to it all the time, you don't need to carry any paper work with you, because through your phone, you can have asses to it all the time.

Date of experience: March 27, 2026
1 review
0 helpful votes
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Duplicate Wallets
April 6, 2026

My experience was NOT a good one. I was accused of creating the problem. I was not able to fix the problem. I absolutely despise HACKERS! I feel as though I was the perpetrator and not the victim. When in reality I was the victim and I have no faith that my problem will be fixed!

Date of experience: March 25, 2026
1 review
0 helpful votes
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Successful on the first try!
April 5, 2026

After failing miserably trying to register on login.gov, a Google search told me how much easier ID.me is – and it was the truth. The procedure was straightforward, clear, and quick.

Date of experience: March 26, 2026
Illinois
1 review
0 helpful votes
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I do not trust ID.me
April 5, 2026

The process is much too intrusive. I am genuinely worried that the information gathered will be used for other purposes. I am not confident in the DOGE process that led to the use of ID.me. This is an enormous data-gathering project by the government. How will this information be used in the future? I also do not think most seniors can easily follow the process.

Date of experience: March 26, 2026
Texas
1 review
0 helpful votes
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Who is ID.me?
April 5, 2026

I'm require by a government agency, the IRS (there are others), to give this privately held, venture-backed company my biometrics and personal information. Did anyone vote for this? Has anyone heard of them before? Any company, any data, can be hacked. All it takes is one careless person, one mistake, yet this company has millions of Americans information. What ensure this company don't or won't have bad actors among their mist?

Date of experience: March 26, 2026
1 review
0 helpful votes
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Best way to go!
April 5, 2026

ID.me is a better way to go when wanting to login to your government account's, so much faster too! I really like the experience & you will too! Trust itπŸ™πŸΌ

Date of experience: March 26, 2026
1 review
0 helpful votes
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Signing up for ID me
April 5, 2026

I was able to sign up but i had to have my son help upload my license and take my selfie. Don't hesitate to ask for help. It can be very stressful and frustrating if you aren't very computer friendly. Good luck!

Date of experience: March 26, 2026
1 review
0 helpful votes
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It was well worth the hassle of going back and forth to establish your identity.

Date of experience: March 26, 2026
1 review
0 helpful votes
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ID.me verification process
April 5, 2026

The video verification process was very easy to navigate. I like that before they give you access to anything you have to provide a code set to your phone number.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Very confusing instructions
April 5, 2026

It is very difficult to understand having to prove my identification after having served over thirty years of military service. I am a combat veteran of two war's and feel this process was very unnecessary. Thank you for hopefully understanding my feeling on this matter. Walter R. Cyrus, Colonel (Ret) US Army

Date of experience: March 25, 2026
1 review
0 helpful votes
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After several days of trying to set up an account due to technical difficulties, we finally had a good experience today with the video call... but when you are 90 years old this process is very frustrating. In the long run, things worked out so be determined and patient and have plenty of available time

Date of experience: March 25, 2026
1 review
0 helpful votes
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Eh. As in, middle of the road
April 4, 2026

While I recognize the value of this kind of authentication, the process was problematic. Once there, you do have a worthwhile tool.

Date of experience: March 25, 2026
Minnesota
1 review
0 helpful votes
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It took over a hour to complete the form. You need your drivers license and banking information ready before you start. Also you need focus on the paperwork and can not be bothered by anything while filling out application.

Date of experience: March 25, 2026
1 review
0 helpful votes
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IRS Rating
April 4, 2026

My overall experience was very informational and overall a very good experience. I am highly satisfied, and as I said earlier, will be sharing this with friends and family.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Incompleta
April 4, 2026

Un poco insatisfecha, es complicado cuando tienes que recurir a otras personas, no tengo las facilidades.

Date of experience: March 25, 2026