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ID.me

4.1
id.me
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From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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1 review
0 helpful votes
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The process
April 18, 2026

The process is ridiculous the steps you require are ridiculous asking a person to give you that information you shouldn't be asking for just to fill out an application

Date of experience: April 7, 2026
Colorado
1 review
0 helpful votes
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Awful experince
April 18, 2026

Felt forced into using or risk losing online access to my own social security (and other) data. Process was cumbersome, slow, difficult and fraught with false starts. I personally have some security knowledge but had to struggle through it. This is the same pattern I have experienced in other government programs - it seems the fed never learns

Date of experience: April 7, 2026
1 review
0 helpful votes
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Great dervice for IF
April 17, 2026

L had to pay estimated irs quarterly taxes. Irs needed verification of my identity. L read the instruction incorrectly initially. Once l realized my mistake, it smooth sailing.

Date of experience: April 7, 2026
Georgia
1 review
0 helpful votes
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The only reason to require this info is for building facial recognition algorithms and data harvesting. Absolutely avoid at all costs if you have any other alternatives. It should be illegal for any company, or the government for that matter, to be collecting this kind of data.

Date of experience: April 7, 2026
1 review
0 helpful votes
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It was secure with all the layers of verifying your identity. That I liked. However, it kept rejecting my email. That became frustrating. I will try again next tax season hopefully I will do better navigating the system.

Date of experience: April 7, 2026
1 review
0 helpful votes
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They are located overseas and it is VERY concerning that your sensitive information is being sent to someone outside of the US. The IRS forces you to utilize the!

Date of experience: April 7, 2026
1 review
0 helpful votes
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Tony Hora tax 2025.
April 17, 2026

Your service is very good. I am very satisfied about it.
Thank you

Date of experience: April 7, 2026
1 review
0 helpful votes
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Software System from Hell
April 17, 2026

Almost impossible to use. They promised to call me to give me help, but that proved not to be true.

I hope you have better luck than I did.

Date of experience: April 7, 2026
Tennessee
1 review
0 helpful votes
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Not happy at all
April 17, 2026

It was long and for someone that does not know computers and does not deal with computers all the time it's a lot easier with pain and paper and talking to somebody in real life on the phone

Date of experience: April 7, 2026
1 review
0 helpful votes
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Tax season 2025
April 17, 2026

I was hesitant about this way of retrieving my past tax information but I got through it and retrieved what I needed and it was fairly simple.

Date of experience: April 7, 2026
1 review
0 helpful votes
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Safe place
April 17, 2026

They go through all the right things to keep you safe!

Date of experience: April 6, 2026
1 review
0 helpful votes
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ID.me Sucks
April 17, 2026

I received a letter from the IRS saying that my 2025 return couldn't be deposited into my checking account because the information regarding my checking account was incomplete and/incorrectly.

I proceeded to contact the IRS but was forced to deal with "ID.me". I was put through procedures to verify my identity despite NEVER having to go through this ever before. The system froze me out send me codes that were "invalid". I was finally directed to an AI system that responded with circular answers that frustrated me even more. I stopped that conversation and, after poking around on some page (not sure of if I was on "ID.me" or the IRS page this point. I then found my banking info and put in my bank account routing and account numbers. Believe me, this process was a real pain and unnecessary. I'm now going to see how long it will take to get my federal return. My tax was prepared and sent to the IRS TWO MONTHS AGO. So much for "efficiency". What a mess.

Date of experience: April 6, 2026
Texas
1 review
0 helpful votes
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Initially reluctant but so easy
April 16, 2026

I was quite apprehensive about it as i am not that computer savvy, but as a veteran and VA employee, i had to. But once i entered and set up account. Everything was smooth sailing

Date of experience: April 6, 2026
Alabama
1 review
0 helpful votes
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Tex problem
April 16, 2026

I don't like doing stuff like this. I get confused, real easy, especially when it comes to putting something on line

Date of experience: April 6, 2026
Texas
1 review
0 helpful votes
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Required documents did not upload
April 16, 2026

Kept failing in its acceptance of documents and no path forward to get to what was needed to upgrade.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Awesome 👌
April 16, 2026

Great and easy to use 👍 and I'll recommend to my friends

Date of experience: April 5, 2026
1 review
0 helpful votes
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Excelente 👌
April 16, 2026

Excelente me alegro que me ayudarán a resolver rápido

Date of experience: April 5, 2026
1 review
0 helpful votes
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After several uses of this ID.me site, I only ever made it to the secure site I was trying to access once. And that was the first time. It doesn't remember my information, requires that I start from the beginning over and over and fails to actually get you to the site you are trying to access. ID.me is a terrible solution.

Date of experience: April 5, 2026
1 review
0 helpful votes
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What five stars not good enough
April 15, 2026

So far so good in both the statements are being sarcastic because I haven't had time to use so I can give you another opinion give me time.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Avoid at all costs
April 15, 2026

I'm required to use this miserable service to use the IRS's web site. I would only use this service again if I needed to in order to avoid going to jail.

Date of experience: April 5, 2026