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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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When I received notice that I could no longer pay my federal taxes with a check I freaked. My accountant notified me that an account had to be set up. I opened a separated account at my bank for just taxes and my daughter set up the ID account for me. She said it was not hard to do at all. After the acct was set up, I received notice that they received the info. After April 15 I will see if the money was taken out and if so, I guess it went okay. If people are not computer friendly, they will most likely need someone to help them.
It is a very long setup with no payoff. I now have an account that provides no service. I put in a lot of sensitive information and am now worried that it will be shared. I think it may be a scam.
It would not let me put in ZERO stars.
I was just trying to read the newspaper from where I was when I was growing up. I looked up this account for students and it sent me to this site to find wonderful discounts.
When I created an account I had to upload a copy of the front & back of my driver's license. Then the website asked me to do a video selfie. Then the website said it would send a final link to my cell phone for the final step to create my account. But the link never came to my cell phone. Instead to my surprise, It came to my email address the next day. After that, everything went excellent
I was trying to get my identity verified for an IP pin needed to e-file my taxes. After jumping through all the hoops, going back and forth from texts to emails with codes provided, sending a copy of photo ID and taking a video selfie, I still was not able to be verified for whatever reason. Therefore, I was not able to get my pin nor get my taxes completed. So now I gotta call I guess to speak with someone and figure it all out that way, hopefully.
It took three browsers an over an hour to verify my identity in order to get my tax refund. It was excruciating. I hated it. Nothing was compatible except with google Chrome and I refuse to have anything to do with scroogle.
Lleva como dos semana esperando respuesta y por este medio fue rápido y sencillo
It was not hard but I did get kicked out several times you. Have to save each page or you have to do it again when you are kicked put
I did everything myself to set it up. I did have problems with the video, just couldn't figure it out. My nephew came over and showed me what to do. So much easier now that it's in place!
The app is easy to use and the process is fast, but some instructions could be clearer and response times could improve in certain situations. Overall, the experience has been good, though there is still room for improvement.
My account was suspended and there is no person to talk to. The bot is useless. In addition they did not notify me that my account was suspended. I can I depend on ID.me?!!
This process was way too complicated for us. We are not computer savvy. Trying to upload pictures is beyond our abilities like reading emails.
There should be a mail in form for us who can't or don't want to use a complicated computer.
Did not work for me and I still need to access the site as it is the only way to correct my issue. This is terrible.
Easy to create your log in for social security application compared to Login.gov that is very hard to include your drivers license photos. Highly recommended!
Easy to use, feel secure my personal info is not out on the internet
I'm trying to sign in my wife ID.me account but I can't because it was merged with other account and I don't know how to do it
The verification process is a pain and extremely invasive to your privacy
The government verification site did not work after trying 5 times. So i tried ID.me and i did it in three steps. No trouble My identification was easily photographed! Thank you so glad i tried this site!
I think it's another great form of identification when it comes to government information and tax purposes
This ID.me feature oddly works just fine for applying military discounts, but it is literal $#*! for logging into VA.gov. I have been unable to login to the VA.gov website for the past 3 years because of this damned feature; and the people at the VA clinic I visit could not tell me why I could not log in, so they could not help. The VA.gov website login should only be handled by VETERANS AFFAIRS entities, and not whatever commercial app or entity made ID.me. Why did ID.me have my old phone from Fall of 2022 on file? At my VA appointment last month, I double-checked that the VA had my correct phone number and email address. ID.me had my wrong phone number that whole time, and gave me error messages saying my personal data was incorrect? Nah, your app just SUCKS. I find it ENTIRELY UNACCEPTABLE that ID.me is more functional for applying military discounts to purchases; but it became an OBSTACLE for me logging into VA.gov for the last three years!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members