ID.meReviews 39,229

This ID.me feature oddly works just fine for applying military discounts, but it is literal $#*! for logging into VA.gov. I have been unable to login to the VA.gov website for the past 3 years because of this damned feature; and the people at the VA clinic I visit could not tell me why I could not log in, so they could not help. The VA.gov website login should only be handled by VETERANS AFFAIRS entities, and not whatever commercial app or entity made ID.me. Why did ID.me have my old phone from Fall of 2022 on file? At my VA appointment last month, I double-checked that the VA had my correct phone number and email address. ID.me had my wrong phone number that whole time, and gave me error messages saying my personal data was incorrect? Nah, your app just SUCKS. I find it ENTIRELY UNACCEPTABLE that ID.me is more functional for applying military discounts to purchases; but it became an OBSTACLE for me logging into VA.gov for the last three years!

This little system, used to get access to Gov websites, like the IRS if you want to know about your refund, is painful, and clearly invented by a very young startup. Take a selfie on my phone while I am accessing the system via computer? Hello, I already have a camera on. Take pics of the front and back of my license? Hello, I already carry scans of my passport and license! Can't we just upload them?
It doesn't explain concepts, like it saves a "wallet". What is it and what is it for?
Took me a while to pliw through it, and it reduced my wife to tears trying to use it to check our IRS refund. It gives you a "recover" code with a copy icon, but again, no explanation, or any attempt to differentiate O or 0.
Very childish.

My experiences with anything the government puts together is to punish those of us that have to use it. We're coming up with all this bull$#*! you guys desire require changing password can't use the same password. Well then let's get back to the freaking 60s and 50s where there was no damn computer. We didn't have hackers back then you people that rate these programs make a couple million dollars from whomever and then you turn around and sell it to whomever for another million dollars, so they can get into the programs that's my experiences with your guises patterns.

Theyre one of those companies that put you on an error loop with no way out. I wasted over an hour messing with this company. Did everything they told me to. And I just got a circle of error codes that just led to one another. I belive they just threw something together in order to cash out on a government contract. Just collecting money from the government. Also collecting your information to do god knows what. Probably selling it.

As my review title indicates, if you are blind or low vision, you cannot use this website at all. Because the main thing is being able to take a picture of your state or drivers license ID. If you cannot do that, you cannot navigate this website on your own. Very frustrating! I imagine younger people who are really technologically advanced would not have a problem with this website. But I am much older and cannot use vision as a tool, therefore, this was an extremely frustrating website to try to navigate. I definitely needed a side person, who actually was having problems too. If there's another way of using a different website, I'd stay away from this one.