ID.meReviews 41,265

Absolute garbage product/service. These guys would not survive if people weren't forced to use them to access the IRS and CA DMV websites. If alternatives were offered for accessing those sites, I would never use this trash. I was fully verified ages ago with a fully functioning online account, but then I tried to use it again recently and they forced me to re-verify all over again. Wasted half a day waiting for their stupid verification call when I was already verified.

Needed to verify for IRS. Self service process did not work. Error E4301. Setting up the video call did not work. Error E4301. Had to take pictures if documents at least 10 times each before it would register that it was uploaded. Chat bot was completely useless. Eventually only saying the same statement verbatim over and over. Finally got it to send me to a chat with a real person. Had to wait for that chat and was kicked out of line 2 times because I missed the multiple 10 minute confirmation prompts, as they did not have any audible tone. I was eventually connected with Cedric who helped get the documents to finally upload. Initially I tried to upload. Jpg, which was an acceptable file type, but the website said it wasn't so I had to convert them into. Png. Cedric sent me a link to upload a secondary document. I had an actual. Pdf of the document, but the site wanted another picture, When I uploaded that I was told it was too big. I ended up having to convert and shrink the picture multiple times and eventually got a size that was under 16MB. Then I got a link to get in line for a video call. I initially joined the queue at 8:30 AM, with an estimated 38 min wait time. I eventually got on the call after 1 PM, after watching the wait time go up and down all day. The call was quick and to the point, very easy. Cedric also followed up with an email to check if I needed anything else. So the process was abysmal, and I only got anything done when I could eventually reach a human. If anyone ever askes me about ID.me I will tell them to avoid it like the plague if possible, and if not, be prepared to take two days of work, to complete what should be 30 minutes of business, all while jumping through many, many, unnecessary hoops.

If you are using ID.me, good luck to you, and I hope you have lots of time to waste. I wasted 7.5 hours over 2 days, watching their little Document Review Wait Time counter go up and down and up and down and up and down. Interestingly, on both days, the counter started at 1 hour 5 minutes, ticks down slowly, every now and then, jumping back up. After 3 hours on the first day, it had gotten down to 17 minutes, but then started going up again, and I had to bail. After 4.5 hours of waiting and the counter bouncing up and down, it FINALLY got down to zero. Obviously, the wait time counter does not reflect reality. NOTE: The single star is because I was unable to give the ZERO STARS that ID.me deserves.

Quote 20 minutes for an agent to verify my documents (Yes they still use humans to verify) - and waited essentially 4 hours before the system then said 'As I am overseas they will tell me when they can verify my overseas passport (Which they knew from the first prompt).

I waited nearly a month before my documents were verified! A month! Then I met a human who literally looked at my passport photo and me and said - yes that's you. In todays day and age what a waste of money and time. Why are you using humans to do what AI and tech can do. If its good enough to get my passport using it - I would say its good enough for you to use to verify my identity.