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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Setup login ID per instructions just fir it to NOT work and then get sent to different departments with either no help or answer of call. You're better off going to SS office.
The whole process was much quicker and simpler than I thought it would be. Definitely worth the minimum effort
My experience was great. I had to go into the IRS website, even though they had an old telephone number. They were still able to verify my identity with the face recognition, which was awesome because they have your personal information on file.
Todo fue muy práctico y rápido, me atendieron en mi idioma natal y fueron muy amables.
Se realiza el proceso si pérdida de tiempo y si necesidad de trasladarse a una oficina.
I lost many time two a three hours and I can not get my id.me confirmation I am doing all instructions review write check and I need to get id me for my process in my edd
The website (ID.ME) is poorly scripted and does not follow a logical progression for would be members.
The customer service representatives were very friendly. They could accurately verify my identity and I would definitely use this service again if needed.
Greatest ever in the world til the very end so happy I found this experience it's a life long happy feeling
Everything went smooth and easy. The girl who helped me was very kind and Respectful. I liked that she didn't take too long, but she still responded very pleasantly.
Muy buenos y rápidos resultados, 10 de 10 muy satisfactorios datos e información precisa, excelente!
Repeated attempts to update status unsuccessful, AI chat complete failure. I was able to reverify successfully multiple times but my status remains unchanged
Muy buen servicio al cliente y muy fácil y rapido mi proseso estaba poco nerviosa de no saber aser la entrevista pero después todo fue muy facil
I was able to Pay my estimated Tax's online instead of having to rely on the Postal service.
The process was long but felt very secure.
Very good this Id.me application is simple and quick to reference for future projects and located within the IRS.GOV portal
I had a pleasant experience. He was polite and helpful. He was also very patient with me. I was having a hard time hearing him and he was very polite about it.
I d meee was very helpful thank u still waiting on my return not sure what to do next I filed may 15th still have not got my refund
I had difficulty with deciphering the process and then navigating through the steps. Thus i don't even know if i am actually "qualified" with the discount considerations supposedly reserved
For military/veterans or not. I think i am, but…..
Es muy buena así nadie te puede robar tu identidad y te da seguridad para que nadie te robe tu identidad
Outstanding, couldn't be more satisfied with my experience, I had an amazing experience, everything's quick and easy,
It took 12 days to get in SSI and still can't get in irs I have to nice phones registered to me and my birth certificate my social security card and valid California drivers license and still 12 days to get one out of two and almost lost my housing because of it and I'm a disabled homeless senior citizen in an emergency shelter waiting to be housed and had to go twice to IRS BECAUSE of this incompetent app and it's monopoly on access to government sites! What a joke I wish I could sue them any attorneys think I have a case?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members