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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was excellent to do ID.ME and it taught me alot and it was a thrill a eye opener and the successful
Hello Charles! Thank you for your review of ID.me. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
It took a while for me to acclimate to the video portion of my IDME session because I am using unfamiliar equipment. Karly changed gears and got the correct information necessary using my new Galaxy z-flip phone.
Hello Pete! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
I enjoyed filling out the questions that they were asking. I didn't mind answering what they were asking I don't have anything to hide. I try to answer everything honest to the best of my knowledge.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It only took minutes to verify as long as you know your information, then you can begin shopping instantly and receive amazing discounts!
Hello Brandy! We are glad that you were able to verify your identity quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Not difficult or cumbersome to use, and the turn-around time was fast.
Hello Karen! We are glad that you were able to successfully verify your identity. Thank you for your feedback! -ID.me Social Response Team
Quick and easy to navigate. Quality is recommended. Would refer service to others. TDB. 0275
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review and recommendation of our service. -ID.me Social Response Team
Extremely helpful and Kind, knowledgeable, Secure, the experience was one of the best I have encountered Very satisfied of the outcome I will always recommend this service to all companies to use it is one of the best All Government agencies be requiring this service for all documents Helps to eliminate identity theft
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star review of our service. -ID.me Social Response Team
I really appreciate how professional you were gone or a video document verification thank you for a warm smile and a positive attitude
Hello! Thank you for your review of our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and secure verification. Easy to walk through the process of ID verification
Hello Ken! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Thank you Daniella for your patience and expertise in walking me through the issues I had with upgrading my myhealthyvet account.
Initially, the photo taking process can be frustrating if you don't have a quality camera or scanner available, but in the end, it's all worth it.
¡Hola Elver! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
He was very polite and helpful. He made it easy to get through. He even helped me with my phone camera
ID.me has always been amazing in my experience! I wish every state would move towards their service. Eventually everything is going to be digital. Its inevitable and ID.me is ahead of the game. Their customer service is amazing too. Thank you!
Hello Dillon! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review. -ID.me Social Response Team
I found the website instructions very explanatory. When I entered the video chat phase one of my documents was not good enough. I was informed an email would be provided on how to add a new document and re-engage with the video chat. Was a good process for IDMe certification.
Useful was for us;
When we want to file the tax we should get first the full information from you.
Even if it can be a little bit stressful at the beginning... Once you understand the rules and what you have to do, let it go. It's friendly and affordable!
Just have docs on pdf ready to go
Make sure that your docs are in good condition
Agent very helpful and efficient
Fast and easy very helpful and useful my agent was nice and very professional I recommend id.me for anyone to use it was safe and easy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team