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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Extremely helpful and Kind, knowledgeable, Secure, the experience was one of the best I have encountered Very satisfied of the outcome I will always recommend this service to all companies to use it is one of the best All Government agencies be requiring this service for all documents Helps to eliminate identity theft
I really appreciate how professional you were gone or a video document verification thank you for a warm smile and a positive attitude
Hello! Thank you for your review of our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and secure verification. Easy to walk through the process of ID verification
Hello Ken! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Thank you Daniella for your patience and expertise in walking me through the issues I had with upgrading my myhealthyvet account.
Initially, the photo taking process can be frustrating if you don't have a quality camera or scanner available, but in the end, it's all worth it.
¡Hola Elver! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
He was very polite and helpful. He made it easy to get through. He even helped me with my phone camera
ID.me has always been amazing in my experience! I wish every state would move towards their service. Eventually everything is going to be digital. Its inevitable and ID.me is ahead of the game. Their customer service is amazing too. Thank you!
Hello Dillon! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review. -ID.me Social Response Team
I found the website instructions very explanatory. When I entered the video chat phase one of my documents was not good enough. I was informed an email would be provided on how to add a new document and re-engage with the video chat. Was a good process for IDMe certification.
Useful was for us;
When we want to file the tax we should get first the full information from you.
Even if it can be a little bit stressful at the beginning... Once you understand the rules and what you have to do, let it go. It's friendly and affordable!
Just have docs on pdf ready to go
Make sure that your docs are in good condition
Agent very helpful and efficient
Fast and easy very helpful and useful my agent was nice and very professional I recommend id.me for anyone to use it was safe and easy
It was just so easy to use ID.me. It worked seamlessly with the other website I was using, and I didn't have to look up information or toggle back and forth for data. It was already there, and was very intuitive to use.
Easy to get around site and get all the information needed for the video chat. Did take a little long waiting for the chat to begin but, only took a couple of minutes to get through the chat.
They are here to help, even when my wife was messing up they didn't get mad or cause any problem very understandable
I am used to serious Border Guards, bored security personnel, and officious government employees so it was a nice change to have my identity verified by an efficient, polite and pleasant agent from ID.me. The process was simple, quick, and the least amount of fuss for something that could have become complicated.
Gracias por todo el apoyo a las personas que lo necesitamos y que sigan haciendo su mayor esfuerzo para ayudar a las personas más necesitadas
A very nice person that who will listen to what u have to say and have a smile on their face when they great u
Is great the video chat was very convenient and easy to use. The communication was great and smooth.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star review of our service. -ID.me Social Response Team