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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I felt that all my given information was secure, but it was difficult coming up with the documents requested. On the first go around it would have helped if I was told they wanted it in JPG format. I submitted it in PDF. No go. After figuring it out I tried again but since my state has a hold on renewing drivers licenses (mine is expired). No go. The system could not read my passport. No go. I finally went the slow route ( which really wasn't slow) video conferencing. Success. Agent was very helpful.
A great service representative answered my video call. The long wait times means you need to set aside at least an hour of your time to wait for the review process and someone available for a video call.
Very quick and simple. Loved how I didn't have to answer a thousand questions. Awesome to unlock all the other sites that offer discounts.
I. D ME was supportive and I appreciate the coordinator that helped me threw the process, thank you guys so much!
Pleasant and efficient person at the other end (Diane). 40 min of waiting time though in order forvthe verification to begin...
I had to sign up for ID.me for NIH/ NCI /RCR registration. It was simple and easy to follow the directions. The website took steps to protect and verify my information so I felt it was secure.
Although my experience at first was a bit daunting due to verification process, once face timing with a representative experience went well. Representative patiently guided me through connection process. Asked a few questions and reviewed ID provided to complete verification process. Verification finalized quickly.
Once you are signed in. The process is simple. If you need to do a video chat and you don't know how. They will call you and talk you through the steps.
Hello Kimberly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything went pretty smooth, ID me rep was cordial, and made it a fast process! I encourage all service members to get on board with this!
La tegnoligía usada hace que el poceso sea el mas comodo. He avanzado por obtener El permiso para asceser
¡Hola Javier! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
This site was pretty easy to understand. Only small inconvenience I had was a couple attempts to confirm my identity documents for them to go through but other than that, it was great.
She was Fast, Patient, knowledgeable and professional. There was a lot of trouble on my end but she listened and worked with me the best she could. I could barely hear her due to my location and service but she heard me perfectly and assisted until she completed the video accurately.
Id military service. Several options in verification process. Easy to follow process. Email response when check was completed.
I held off a few days going through the process as I perceived it to be difficult. It was simple and pain free:-). Steve who did the video interview/verification with me was great!
The service is excellent. It looks like they are following the best security protocols of the industry. They are benchmarking against the best in the world.
This is a seamless process need to have your computer and your phone available, makes you feel more secure but it's somewhat time consuming but worth it
TRUSTED REFEREE WAS QUICK AND EFFICIENTLY TOOK CARE OF IDENTIFYING ME ON A SECURE VIDEO CHAT. SHOWED MY DOCUMENTS AND DEFINITELY COULD SEE I WAS THE SAME PERSON ON THE LICENSE. HIGHLY RECOMMEND ID ME
My experience with ID me was great. The agent was knowledgeable, patient and kind. It was done very quickly.
id.me is easy to use and negates having to remember different sign ins for different sites. I like it not only for government sites, but also for military discounts I receive through id.me and connected stores.
Hello Brenda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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Hello Edward! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team