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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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ID.me is simple, secure, and intuitive. It provides piece of mind while making it simple to log in to multiple sites. No more searching my memory for long forgotten login info. Log in once and that's it. A life saver.
You guys do a great job and doesn't take long and talk clear and get the job done
Hello Deshawn! Thank you for sharing your experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
ID.me was simple and user friendly. I was impressed and satisfied with the quick verification and process.
Hello Rudolfo! Thank you for sharing your experience with our service. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was expecting the worst when I decided to use this to pay my taxes, but it was one of the easiest, well built government processes I've ever used.
Hello Mike! We are glad that you were able to verify your identity with ease. Thank you for your feedback. -ID.me Social Response Team
Hello Ruthi! Thank you for sharing your experience with our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy got the job done all that I need they help me fast and real easy on what I needed to be done they have good quality on everything I loved how fast they work with me
Hello Mycal! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
La verdad estubo muy bien como me atendieron la rapides en qué lo resolvieron lode que no ablo Ingles Al buscar un intérprete.
¡Hola Sergio! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Lengthy process, it took soooo long to provide all info and I already had an ID.me with my dd214 and now I had to use passport. Confusing
Hello Tom! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Very positive and my agent is very professional and very helpful.
Hello Reynaldo! Thank you for sharing your experience with our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Very satisfied. The girl I forgot her name, very sorry. She was extremely nice and patient.
Hello Naumati! Thank you for your feedback regarding our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Well taken care of agent had patience and was very easy to communicate with
Hello Patrick! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Speaking with the agent was very helpful instead of trying to do everything myself
Hello Perry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not satisfy until my account is unlock cos I'm the owner of my account
Hello Alicia! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Muy buena la experiencia con IDme una manera mas fácil para poder completar el proceso de identificación
¡Hola Vilmary! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I like I'd me so my identity won't get taken! This is the best thing they ever made for these scammers
Hello Taria! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The young gentleman was very helpful I'm giving me verified he walked me through it because I'm not computer it literate and I'm so happy I made it through ID me very nice gentleman
Hello Diana! We are glad that you were able to successfully verify your identity with the help of our member support agent. Thank you for your feedback! -ID.me Social Response Team
The agent was very nicely, she was very clear in what information she needs from me.
Hello Flor! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Extremely satisfying, very patient and well mannered... communication was great as well. And I trust I.D. me... And I reccomend it to others
Hello Majovie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The overall process was Quick and simple! I was dealing with a brand new phone but your rep made the entire process really easy to understand despite my issues of dealing with a brand new device! I would like to know what I need to do to receive an Identity Protection Pin from the IRS online to bypass the 21-day waiting period! Thanks for everything!
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Randolph! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team