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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fairly easy to complete. I would like to have had a number a person for help, but did have good instructions to follow.
Was ok but needs more explaining what all have to do to complete everything thought I was done and I'm not still don't have account finished
Hello Susan! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Excelent; despite the fact that there was distortion in the call, but the communication was successfull and it was very effective.
Hello Carmen! Thank you for your feedback as we are constantly trying to improve our member experience. We sincerely appreciate your review of ID.me. -ID.me Social Response Team
Never done this before and I am a little confused on what else I need to do
Hello La Nell! We sincerely apologize for this confusing experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Excellent, they were helpful with submitting my information very polite she did her job and got it done
Hello Kireeshia! Thank you for sharing your experience with ID.me We sincerely appreciate your review of our member support agent. -ID.me Social Response Team
Hello G. T.! Thank you for your feedback, we sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good experience! Agent was very helpful. Video was clear. Chat was clear.
Hello Jamal! Thank you for your feedback regarding our service and member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Excellent, easy and fast to help me with my identification
Hello Mateo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Earl! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent was very professional her voice was very fluent and clear and she was a sweetheart
Hello Sonjalette! We sincerely appreciate your feedback regarding our member support agent. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great idea and very helpful. I love the concept and simplicity of the system
Hello Cordero! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My problem with a foreign address was handled quickly and professionally. After running into so many situations where a foreign address is a complete roadblock, I was so happy ID.me was able to resolve the issue so easily. Thank you!^^
Hello Cheryl! Thank you for your feedback regarding our member support service. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very good experience no complaints. More suggestion I have is maybe the time waiting on my turn for a video call conference. It was not great because I had to sit and look at my phone the whole time I wish they would have some kind of notification girl to let you know that it's time for your video call conference not just let you know on your phone whenever it comes up showing you that way you don't have to sit and look at your phone the entire time.
Hello Wanda! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
ID.me is a convenient service for most to be able to provide necessary documentation for various assistance, and other social services. However it would be much appreciated to find ways of making documentation easier to download, for those who are not computer savvy and need additional assistance in getting things downloaded. Understanding what format a document must be converted to, is something many who are computer challenged may not know how to do. When people are seeking assistance, especially that relates to financial matters, there is usually a great deal of stress around this condition, and therefore makes it that much more difficult for someone to seek the care they are needing. In addition, when the visual part of the verification process is performed, it would definitely be more reassuring to be in the presence of not only professionalism, but also someone who expresses their human side, and not stay dead-panned throughout the questioning review. Please keep this in mind when developing new stream-line efforts to provide assistance to the "masses".
Hello Susan! Thank you for your feedback as we are constantly working to improve our member experience. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Mario! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review with ID.me. -ID.me Social Response Team
Very fast very appropriate very satisfying and very helpful
Hello Valerie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Billy! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
It was very helpful, fast, and easy. I'm very satisfied with my experience with ID.me
Hello Judon! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was an easy process registering and setting up security checks to verify I was me
Hello Ricardo! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your -star review of ID.me. -ID.me Social Response Team
IDme should be used in all identity verification processes. Once verifying my identity using this method I have been able to breeze through all government platforms. IRS, FAFSA are examples.
Hello Iris! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joan! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team