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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Well worth the short wait to get on the line with a team member. LOved it!
Quick and easy very friendly customer service.
Thank you for your help
Hello Henry! Thank you for sharing your experience with our member support agents. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Keith was very professional. He treated me with respect and walked me through the process of recovering my account
Hello William! Thank you for sharing your feedback regarding our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Took to long to fix my issue by time it IDme sent me an email saying the issue has been fixed unemployment had already fixed the issue.
Hello Neva! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
ID.me is requiring unrealistic verifications for me to legitimately access my IRS account. There should be consequences for legitimate access blocking. Class action suit anyone?
Hello Jade! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
I was very pleased with my experience During the process to have my ID verified it was easy and I was even accommodated as it was technical issues but we are transfer everything to zoom which made the process that much easier I appreciate everything
Hello Emilee! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was easy to set up an account using ID.me. The system asked me to take a photo of my driver's license, front and back. The system did a face scan. I had to do it a second time and be in better lighting to get the face scan done. Easy-peasy!
Hello Karen! We are glad that you were able to verify your identity with ease. Thank you for your feedback. -ID.me Social Respnse TEam
I had no problem setting up the account. I am very pleased with it. I am looking forward to using it in the future when I need to
I had a quick experience of resetting my.id.
The responses were timely, and solved my issue.
Nothing but great!
Hello David! Thank you for your feedback regarding our member support staff. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Being it's a free service I didn't expect the speed and thoroughness.
Hello Calvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very secure, very friendly agent, very clear on what was expected
Hello Casey! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Slow but satisfying once I got there. The monitor was very professional. Keep up the good work
Hello Tom! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was a great experience and rapid respond to the help you with the process.
Hello George! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good and very friendly staff. It was very fast and safe.
Hello Carola! Thank you for your feedback regarding our member support agents. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
After loosing yet another job I needed my unemoployment and due to your companys polices took so long I am now homeless.
Hello Joshua! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
The experience was the best it was wonderful I really enjoyed you guys
Hello Jerome! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It took a little while but it was successful in the process if verification.
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience was done in no time had no problems
Hello Vincent! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The experience was on point and down to business. They were great at guiding you thru and helping with problems.
Hello M. L.! Thank you for your feedback regarding the identity verification process! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Todd! We are glad that you were able to successfully verify your military status for discounts with ID.me. Thank you for your 5-star review and for your service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Noelia! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team