On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience w video host was excellent and courteous
Website was easy to use and website support was fairly quick and was very responsive.
Hello Erik! We are glad that you were able to verify your identity with ease. Thank you for your feedback! -ID.me Social Response Team
The IDme website makes registering and verifying identity very easy, and it executes quickly. The menus are straight forward and the automated interaction between phone and computer for photos and data exchange are an outstanding and effective use of technology. Makes the job easy! An added bonus is the ability to delete your biometric data once the validation process is complete--can't be too safe with too much data in the world!
Hello Doug! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very professional and well experience great job & will recommend ID.me to all my friends & family
Hello Calvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
I use it on Social security Administration web site. I still think I will be able to use it somewhere else too.
Try it. I highly recommend it.
Hello Obaida! Thank you for your recommendation of our service. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Professional, accurate and faster.it was my first video conference with one of your officers... so I am more than happy for the way you help our people. Thank you again.
Fast, thorough and secure. The agent was very observant and helpful in handling my identity verification.
Hello Daphne! Thank you for your review of ID.me. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
They took care of my problem quickly and efficiently.
Hello Bonnie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience with having my identify validated by Taylor today.
Hello Roxanne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Easy to use. The hardest part was having to come up with 50 words for this review.
Hello Sarah! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very satisfied great customer service work thanks Whitney
Hello Melinda! Thank you for sharing your experience with our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast! Fue muy rápida la verificación con un asesor muy amable y en español
¡Hola Gabriel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Great and easy to do. Questions answered quickly. Like having this protection for not only me but my patients as well.
Hello Theresa! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Es muy bueno el proceso de verificación de identidad por que de esta manera se evita que otra persona ajena utilicé información que no es de ella y se cometan delitos, muchas gracias por todo estoy muy contento
¡Hola Kevin! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
It was great I truly Appreciate it …. I recommend using ID me for any verification that you need.
Hello Kewan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It went well though I encountered some minor challenges in alternating my I-phone and my laptop re photos.
Hello Jose! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Nice pleasant and very fast very professional had no problems with understanding the task
Hello Dewitt! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was having problems getting totalky verified for a givernment agency. The woman i had my video call with got me verified quickly & professionally & was so very helpful,& approachable. Thank you, I aporeciate you.
Hello Carla! Thank you for your feedback regarding your member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I was able to upload the necessary documents easily and very quickly. My online agent was very professional and provided the information that I needed to move forward with my application.
Hello Adriana! We are glad that you were able to verify your identity with ease. Thank you for your feedback! -ID.me Social Response Team
Very pleased and very excited to get able to get through my verification
Hello Carlos! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexandra! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team