On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The site was quick and easy, nothing complicated and verification was simple.
Like the ease of the website, navigation was so simple and the steps and processes were easy to follow.
Hello Bree! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience for the ID.me it very helpful the service is perfect
Hello Hadiya! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excelente servicio y muy seguro en validar la identidad de las personas.
¡Hola Yolima! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I really thought that I was going to have trouble, because I very computer illiterate! Everything was easy!
Hello Mark! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great way for vets to be able to verify status to a multitude of different sites
Hello Jim! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Quick, easy and convenient! You can easily navigate your options, can quickly access any documents needed. Very convenient
Hello Ricky! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Joe! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I was afraid at first but my friend told me i was in the right page
Hello Carmen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
He was knowledgeable and understandable working with someone that is not computer savvy like me.
Hello Pam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very quick very easy very easy to see understood very good all around experience I loved it and it was simple I thought it was going to be a little harder but it was they made it really easy thank you
Hello Glen! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
My second experience was quick and professional. The representative was nice and patient compared to my first experience where I was on hold for almost 3 hours, just to be told to call back bc on of my documents was off.
Hello Nathan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Sharon was great she made it very easy! I was very happy and hope i get sharon the next time i need help!
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and simple with computer and cellphone - technology at its best
Hello Michelle! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
ID.me is a great way to ensure your identity is secure while logging into specific websites. The added discounts and offers are a perk as well!
Hello M. C.! Thank you for your feedback! We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Billy! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me and your service! -ID.me Social Response Team
Great service. They really need to add retired military ID card to acceptable proof of ID.
Hello Donald! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was complicated but that's how it should be if it was easy anybody could get on
Hello Richard! Thank you for your 5-star review of ID.me, we sincerely appreciate your feedback. -ID.me Social Response Team
I found ID.me as a source of discount for First Responders and Healthcare Workers. I was able to save at least 20% as a Healthcare provider. Thanks!
Hello KT! We are glad that you were able to successfully verify your identity as a Healthcare provider. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This entire procedure took a little time to do. But it is very Important that this proves who you are. And not someone trying to impersonate you!
Hello Madelyn! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Taylor! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team