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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I am grateful for the ZOOM call to fix my block to log in due to an OLD email account. Do NOT use a company email as one day you may leave. ALWAYS use a personal email for log in and make a note to your phone and password records. Finally the email came back and a ZOOM call was set up so we could meet and do the identity in ZOOM.
Loved the service. And it's was very easy to work and I could understand everything.
Hello Jason! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I used the video call option to verify my ID, the agent was very professional and friendly and the whole thing lasted less than 5 minutes.
Hello Sam! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very easy to use. Extremely simple to understand and navigate through. All my important information is at my fingertips.
Hello Bill! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I was checking my Medicare enrollment status and used ID.me to login, etc. The process was extremely easy to understand, intuitive, and secure.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast, efficient, and simple. The overall experience was good, my referee was polite and clear with directions which made the whole process easy to do and quick.
Hello Dawson! We are glad that you were able to verify your identity quickly and with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Wayne! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good communication and understanding questions and fast response
Hello Ilhab! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
At the beginning was confusing, but is a very good system,, preventing theft identity
Hello Gladys! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your review of ID.me. -ID.me Social Response Team
Perfect and easy! So simple and secureā¦. I'm recommended.
Hello Gomez! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Amaya! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I needed a lot of technical support to get beyond some difficulties due to the fact (I think) that I live outside the US. The technical support always responded in a timely fashion.
Hello Mary! Thank you for sharing your experience with our member support team. Please send our team a message at [email protected] if you require any further assistance. We look forward to hearing from you. -ID.me Social Response Team
Verification process is too long and kept having too many error messages when everything thing was submitted as specified on the webpage.
Hello Cryslyn! Thank you for sharing your experience with ID.me. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
It was a very easy to follow and clear set of instructions to get through the process in a seamless manner.
Hello Mohan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was great. I'll recommend anyone in the near future
Hello Frederick! Thank you for your recommendation of our service. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very good. However, I need to update my current mailing address for my Unemployment refund.
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Hello Christy! Thank you for sharing your feedback regarding the identity verification. We sincerely appreciate your 5-star review of ID.me. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Hello i thank you for all that you do im very happy
Hello Juanita! Thank you for your praise of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to understand and setup! I would recommend this service to other customers
Hello Charef! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I was amazed how easy the directions were and fast getting ID.Me verified
Hello Karen! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Fast in helpful every important and I'll tell other about site to help them
Hello Dangelo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team