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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Muy Buena Y Sobre Todo Muy Servicial A Cuanto Al Servicio Q Ofrece
Hello Usman! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I liked it I want to do more happy to help people and I like to go online and search up opportunities like this it was fun how do I get stuff done and that's it
Hello Samuel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excelente servicio muy agradecida con sus agentes me ayudaron mucho
¡Hola Francy! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Verified from my living room at 4:15 AM. Held my doc's to my phone's camera and it was done in about 3 minutes. Thanks for coming to me to secure my identity.
Hello Jeffery! Thank you for sharing your feedback. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I had trouble at first so I called tech support and the lady walked me through it with ease
Hello Harold! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Had to have my email reset and it was a long process to get there but it should be. My customer service agent did a great job at explaining the process and a great job at resolving it in a timely manner thank you!
Hello Justin! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Norma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The application was direct, easy and a fast process
Hello Grace! Thank you for sharing your experience with the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Was fast and really simple to provide the info that ID. Required to identify me.
Hello Adam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They gave me great service. And it didn't take long to see resolve the issue. It w
Hello Kelly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick easy and very professional my video patient was very professional and the site was very secure
Hello Kandel! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Gary! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Horrible until the end. I could not get into the system because someone made an account for me with the wrong email and it took me a week and a half to be able to get in to create my very own account.
Hello Jacquelyn! We sincerely apologize for the difficulty you have experienced with the identity verification process. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Buen trato buen servicio en camara muchas gracias se lo agradezco
¡Hola Rosa! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
No thanks confusing all they want to do is change my password on the unemployment site of Nevada and I can't do it
Hello Daniel! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Good FFF DDD masks dhejduchdhxyd ehfvxgxhxhx xdhxxdhhdhxhx xdhxxdhhdhxhx
Hello Gilmore! Thank you for sharing your feedback. We sincerely appreciate your review. -ID.me Social Response Team
They are amazing! Yes, their response times can be slow at times, but once you have an agent they are committed to taking care of you. If you're someone like me who has to do ALOT of verification due to my line of work it gets annoying but the ID.me system has made it quick fast and mostly painless. And when you do have to reach out for help they make sure to get it handled right the first time once you are connected to someone.
Hello Don! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Efficient, professional. She was very helpful and got to the point quickly and knew her job.
Hello Kathleen! Thank you for sharing your experience with our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This was the first time I've ever seen something like this and it was so easy to follow and took very little time!
Hello Heather! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Andrea! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team