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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Amaya! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I needed a lot of technical support to get beyond some difficulties due to the fact (I think) that I live outside the US. The technical support always responded in a timely fashion.
Hello Mary! Thank you for sharing your experience with our member support team. Please send our team a message at [email protected] if you require any further assistance. We look forward to hearing from you. -ID.me Social Response Team
Verification process is too long and kept having too many error messages when everything thing was submitted as specified on the webpage.
Hello Cryslyn! Thank you for sharing your experience with ID.me. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
It was a very easy to follow and clear set of instructions to get through the process in a seamless manner.
Hello Mohan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was great. I'll recommend anyone in the near future
Hello Frederick! Thank you for your recommendation of our service. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very good. However, I need to update my current mailing address for my Unemployment refund.
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Hello Christy! Thank you for sharing your feedback regarding the identity verification. We sincerely appreciate your 5-star review of ID.me. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Hello i thank you for all that you do im very happy
Hello Juanita! Thank you for your praise of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to understand and setup! I would recommend this service to other customers
Hello Charef! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I was amazed how easy the directions were and fast getting ID.Me verified
Hello Karen! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Fast in helpful every important and I'll tell other about site to help them
Hello Dangelo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was easier than expected. The instructions are superb and simple to follow. The requirements are just enough to verify I am who I say I am. I started the process on my PC, used my phone for pics and the selfie, finished on my PC. The link for the selfie worked perfectly, although I wish I'd known I'd need to take one at the outset. Phoenix, AZ in the dead of summer monsoon season and outside wearing a hat doesn't do wonders for me being photogenic!:-)
Hello Kevin! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I joined the video chat but I was booted and this happened a couple of times. Even though my settings on my laptop said my microphone and camera were working, ID.me rep could not get audio or video. He tried to help me with settings and even had me change the browser. He was still not able to see or hear me. So the employee called me and helped me troubleshoot the issue until it appeared my laptop camera was not working. Then the employee helped me try to get into the video chat using my phone. It still didn't work. So he helped me install Zoom on my phone and set it up. It worked. It took the employee only a minute or two to verify my information. I really appreciate everything the employee did and that he did not give up until I was able to connect and get verified.
Hello Leana! We sincerely appreciate this feedback as we are constantly trying to improve our member experience. Thank you for your feedback. -ID.me Social Response Team
Fast and easy very helpful and fixed my problem right away
Hello Tenisha! Thank you for your 5-star review of ID.me We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome and assured I wish all my experience with web conttact support was as easily handled as my experience with you guys thank-you
Hello Tom! Thank you for sharing your feedback regarding your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Quick and got me verified. He was quick and talked to me with a friendly attitude. It went very smooth
Hello Brett! We are glad this process was quick and easy! Thank you for your review of our member support agent and your 5-star review of our service. -ID.me Social Response Team
Good and she was a wonderful marvelous person and very professionals and she took her time with me thanks
Hello Cornell! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
This is the site that you want to be on if you meet the qualifications. It gives assess to so many wonderful discounts, just verify your information and wait for confirmation. You will be amazed at how fast you start saving. ID.me is Honorable Nurse Approved!
Hello Mason! We are glad that you were able to successfully verify your identity as a nurse. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The whole process was amazing and fast... I m much satisfied with the services with your team and need to send bundle of thanks for your assist...
Hello Abdul! We are glad this process was quick and easy! Thank you for your feedback regarding our member support team and your 5-star review of our service. -ID.me Social Response Team
An error keeps showing up error with I'd #. Unable to complete my registration for edd disability.
Hello Antonio! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gomez! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team