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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It took 12 days to get in SSI and still can't get in irs I have to nice phones registered to me and my birth certificate my social security card and valid California drivers license and still 12 days to get one out of two and almost lost my housing because of it and I'm a disabled homeless senior citizen in an emergency shelter waiting to be housed and had to go twice to IRS BECAUSE of this incompetent app and it's monopoly on access to government sites! What a joke I wish I could sue them any attorneys think I have a case?
The instructions that were given to get into the system, just wasn't easy enough and it took too much time to get everything processed
The instructions were precise and easy to follow. The video agent was pleasant, and professional. The entire process took less than 15 minutes.
Enjoyable and safe.and easy to understand what I was doing as well as not been rushed or on the phone for hours
Quite difficult, complicating to upload documents with foreign address since there are no options other than US based document categories. Video session was good and friendly but the agent spoke very fast.
ID.me is a excellent service.It will keep ur identity safe, confidential.The agent was clear on documents, made me feel at ease.Very nice lady.Thanks God bless
Son muy buenas personas y con una gran paciencia y educación para su trabajo, el agente fué muy educado y agradable lo que facilitó terminar el proceso que tanto necesitaba
An extremely secure and elegant fashion of transition process. I had a very easy going time although it took me several hours in the waiting line the end result was very acquainted.
Was unable to get the desire information I needed I wanted to review my claims letter but unable because it could not be retrieved by your comlpany
A company with a moniker of ID ME. Some group from somewhere ( probably beltway bandits0 who've insinuated themselves into the Federal government. Soon to be part of the "TRIPLE AUTHENTICATION process... UGH. They probably mean well but who knows. And they need to be more, much more, about what they are going to do. BY THE WAY IT MAY BE THE best authentication in town if you really care.
Was very easy with help of the agent!
She was very helpful and knew exactly how to give me the help I needed.
Very easy-to-use, safe and secure. I was able to get direct access to my data and even apply for a ssc all from the comfort of my home with my smartphone.
Very clear and precise instructions. So much clearer than Login.gov. Instructions on Login.gov has lengthy instructions which sometimes hard to remember. ID.me has shorter instructions, I logged into, and had no issues.
2 years of hell and frustration. This has been going on for at least a year. I have come to the conclusion that with the education of whoever did this program, they failed the course, probably never given, called common sense, and also a course call ed how to deal with older veterans.
All very good.
I should be able to access state and federal tax accounts. I can see 3 years activity. I don't have medicaid or income supplemental accounts.
Fue exelente por la ayuda que nos dan gracias esto es para todas las persona que necesitan en algún momento
Mue buena experiencia es muy rápida segura y confiable la recomiendo totalmente a las personas que necesiten esa información
Muy buena rápida y eficiente con buen trato de las personas que hay trabajan 👍 ojalá se mantengan haci por siempre muchas gracias
Easy to use when established. More secure than a paid for password protector service. And you do not have to pay for this!
Got disgusted waiting on representatives for IRS to give me an answer. Tried this and it worked. Brings I am 86 years old and a recent widow, I NEEDED HELP!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members