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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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IDme
E has gotten to me that I no longer want to finish my taxes to the point where I am the
Victim but am treated like I am the criminal,
And don't know how to explain the hoops they put me through., I have been waiting for days hours and into the night, till I am numb.
To hear from a IRS agent was told I would get a call never did tell me when, the time, and that was on the 1rst of Sept so do I sit by my phone waiting for a call well it never came. So no I am not doing another thing I don't care about the refund or if they are going to put me in jail. I am done untill I get a straight up answer from somebody who isn't going to tell me to go to this site now they tell me go to this other site and so on and so on If anybody has been through this you can relate. Horrible right?
Id.me was okay to use after several tries to confirm
Hello Virgil! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review. -ID.me Social Response Team
Kyle talked me through the technical glitch with the video not working, then smiled & laughed when my youngest interrupted & asked me to smell his hand... (p.s. His hand smelled like oranges) Very professional & easy to work with! Thanks Kyle!
Hello Heather! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me makes identification easy and streamlined. It has helped save me time in various verification processes.
Hello Jacob! Thank you for your feedback regarding the identity verification process. Thank you for your 5-star review of our service. -ID.me Social Response Team
Ver impressed how is technology advance, how can they can check or scam your face and the way they Authenticate and check personal information
Hello Carlos! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
It was great very helpful was a lil troubling at first but once I knew what to do next it was a breeze.
Hello Xavier! Thank you for sharing your experience with the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
I was intimidated at first and had even waited a few months the first time it popped up. Recently went in and went through the process and it was easy and smooth and I had access to the information I needed.
Hello Rich! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
This system is awesome and I was initially very skeptical of not speaking with a human being.
How surprised I am to be 76 years old with limited technology skills and yet "I did it" by myself.
Hello Frederick! Thank you for your feedback regarding the identity verification process. We are glad that you were able to verify your identity successfully! -ID.me Social Response Team
Daphne led me through the process with patience and understanding even though we lost the connection twice.
Hello Frederick! Thank you for sharing your experience with our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Always skeptical of any new Security measures, but this one is very easy to complete. Once you decide phone or computer you click on an authorization link.It took seconds to scan my face for authorization definitely the fastest I've seen.
Hello Joseph! Thank you for your 5-star review of our service. We are glad that you were able to verify your identity with ease. -ID.me Social Response Team
We had trouble getting my identity verified and the agent was very helpful to get the problem resolved
Hello Elsie! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'd like to say it was excellent, but I can't. I guess this is what we are going to have to live with in this world of technology. I'm sure it will be said that all the steps that are required to have an electronic account is for our security. I guess the financial websites I use aren't secure, yet, I haven't heard or been notified of any of them being hacked. I've used other government websites and they all have very tedious and extensive log in procedures. Usually not a good experience.
Hello James! Thank you for your feedback as we are constantly trying to improve our member experience. Please send our team a message at [email protected] if you require any assistance with your account or verification or to offer any additional comments. We look forward to hearing from you. -ID.me Social Response Team
I was on the IRS website and when that didn't seem to work anymore I tried the ID.ME option that was offered. They wanted a photo of my drivers license and a fingerprint? Screw that! I canceled before providing either.
Hello Steve! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Fueron muy atentos y profesionales con migo al hacer mi tramite que necesitaba
¡Hola Abraham! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello J. P.! We are glad that you were able to verify your identity with ease. Thank you for your feedback regarding the identity verification process. -ID.me Social Response Team
The representative I had on the ID name a video chat she was very nice knowledgeable and courteous and she was polite she said please and thank you whenever she asked something and that was awesome you have very good representative working for you and I appreciate everything that she did for me to verify the identity on the ID meme so I can get my taxes back she was awesome
Hello Lin! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
I was very nervous for the first time for the chat with the ID.ME Agent the agent made me very relaxed and secure the agent was very professional with my call back chat session the agent walked me throw step by step on how to use the camera my chat session application didn't take more time than it needs it was quick and it was easy it was no need to have been nervous thank you once again ID.me
Sincerely, miss ilanda torrence
I have a good experience. She verified my identity.
Hello Glendalis! Thank you for your review of ID.me, we sincerely appreciate your feedback. -ID.me Social Response Team
I thought it would be like the other sites I had to use in the past, but it was very easy to navigate, the information that came back was accurate and I felt very comfortable using this site. Great Experience!
Hello Diana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star review. -ID.me Social Response Team
Everything, from transmitting the necessary documents to the live interview went very smoothly. The whole process was fast, effective and courteous. I can highly recommend it.
Hello Werner! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joan! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team