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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Its the one of the best app ever used its satisfied me when i was using it try id me to be satisfying like me love it
You can get a 10% discount on all eligible products simply by following the easy instructions on ID. Me. I think it's great that this is a way of showing Veterans Appreciation. Any savings is appreciated!
ID.me offers excellent consumer savings! ID.me has many discounts or promotions that span a wide array of categories. I saved on an Apple music and TV subscription! The site is easy to navigate as well.
Was very user friendly! I was able to do by myself all the instructions and the email responses and verifications were fast or immediately.
That's was a great people and person helps me lots answer very question and I followed everything they asked
Helpful in keeping down fraud for Others and. Myself hoping that for all is what I want basically help
The representative was very helpful and pleasant. The interview was quick and easy. I had a very good experience.
Using the assistance of a live representative for verification was easy and effective to accomplish my results
Fue rĂ¡pido y atienden con mucho sentido de urgencia. Si se siguen los pasos se logra. Gente atendiendo es espanol. Muy buena experiencia
I had to retrieve some documents to complete an employment verification, this was the only way to get it done ASAP. It took me less than 20 minutes to get logged in, verified, and retrieve what I needed. Any other method would have taken forever.
Hello Phil! We are glad that you were able to verify your identity quickly and with ease. Thank you for your feedback. -ID.me Social Response Team
Hey guys, my name is Aquil. ID.me gave me a sense of comfortability to trusted them, to secure my identification. The process is easy but, If you have any problems. The ID.me team has provided several steps to help you get any problem solved. The video verification was awesome. It was very professional and helpful. You can tell that ID.me cares about the security of their customers identification, comfortability, trust & overall satisfactory.
Hello Aquil! We sincerely appreciate your feedback regarding our service and member support agent. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The procedure was a little confusing at first, but I got into it and laugh at myself for making it so hard. I make a recommendation to try it " you'll like it". Lol
Hello Kate! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
To many texts to verify every time it changes screens. Otherwise it works great. Confusing though when accessing VA
Hello James! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. If you require any assistance, please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
I'm not sure why I had to do this but the IRS sent it to me to do so I did it I don't know what else it is to be used for
Hello Kelly! Thank you for your 5-star review of ID.me, we sincerely appreciate your feedback. -ID.me Social Response Team
I'm an US Army Veteran living overseas(Italy) and all my stateside support is connected with different government agencies in the US. Often I've difficulties just verifying my personal information and identity. Last night when I spoke to Will an employee at ID.me via Zoom. He was totally a helpful, polite, and professional at doing his job. His questions were clear and precise and understandable and his information and instructions to the point. It was the best experience I've had resolving a problem with IRS. I recommend anyone having issues with any government agencies like IRS, create an account with ID.me and speak with one of their Agents for a great experience talking with a professional not a machine. I appreciate your service.
Hello James! Thank you for your feedback regarding our member support agent! We sincerely appreciate your 5-star review of ID.me and your service to our country. -ID.me Social Response Team
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Hello Iris! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team