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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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When confirming with a representative speak louder, look at the camera even if the my not looking at you and have good internet service.
ID me seems to be the necessary evil we need to ensure internet and identity security. I wish we didn't need it but this format was well set up and the step by step guidance was excellent
They will help you as long as you have your proper documents to upload before and during video call.
The entire process took less than 15 minutes to create my account and have it verified. I had been trying to gain on-line access to my account for years and the verification process always failed. This was quick and the option to use my laptop camera to provide a secure documents was a big plus.
Great customer service and well deserved. Agent was wonderful and great with excellent communication.
The site was difficult to navigate - I am not a smart user of computers and the internet, so I am slow in learning. Did not grow up with the technology. So things need to be learned and understood by me before fully understood. It was difficult to login find things at first. Things got better as I grew to understand. It is hard for me to understand how to delete accounts I don't need.
The process was pretty easy and not time consuming as long as you have all your documents ready and the I.d. Me was fast and secure…
Hello James! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
Mas personas bilingües, ademas de eso gran trabajo, excelente comunicación y excelente trato. Gran trabajo
Very easy to use and understand and I never needed any help to understand what I was doing. I strongly agree to get the app and you'll love it!
They are very intelligent, gentle, and kind. My experience was very fantastic with them. I would highly recommend I. D me for good work!
I found registering for a new account with ID.me an efficient use of time, very secure and completely worth it. All you need is a smart phone with a camera and a web browser and you can finish the process pretty quickly. Getting access to my IRS account gave me the ability to look up information quickly that would be time-consuming to get any of way and the web site is well laid out and easy to use.
Hello Walter! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID.me provided me with a maximum level of confidence when it comes to my personal information and business. I'm grateful for the level of confidence they provides to me in knowing my personal information is secure 100%, Thanks so much ID.me!
Hello Victoria! Thank you for your review of ID.me. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
Easy to use and the options were good. The video call was pleasant. The email response was great. Pleased
Fast and easy and secure. Excellent technology to feel secure on information.
Hello Alan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Great customer service was provided at time in need of assistance. Was kind professional and patient with me.
The experience was very nice. The person was very professional and respectful. The service was fast and simple.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alison! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -Social Response Team