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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Difficult to set up, change windows, upload docs, edit info. The whole thing is stressful and not fulfilling. I could not link my business. Very complex and hard to understand.
The overall experience was okay for, but uploading my ID pictures was exceedingly difficult. I have a good phone camera, but ID.me would simply not accept the pictures I tried to submit.
It was a great experience. I learned a lot. We need to have more things like this.very informative and helpful
Fue un proceso un poco largo y también complicado pero gracias a que tenia todo lo que me pidieron pude completar mi verificación. Y para confirmar que todo lo que presente como evidencia era real me tuvieron que hacer una video conferencia y me pidieron mostrar mis documentos que me solicitaron a la cámara para poder ellos ver que todo era real. Para mi eso quiere decir que tienen una medida d seguridad muy alta para evitar el robo de identidad. Gracias
I really enjoyed the experience using this platform, and the agents are very friendly and efficient. I found it to be an excellent way to verify identity and feel secure. Being face-to-face with a representative helps me feel more confident.
I gat what a was looking for
After I gat my ID me My records was there I was able to get my records without having to pay the accountant
ID. Me es muy precisa y exigente para ofrecer una mayor comodidad y seguridad a los usuarios q la usamos.
Excelente servicio calidad de llamada, buena comunicación, gracias por el buen servicio buenos trabajadores
Excellent work, will recommend to friends and neighbors. Thank you for your excellent experience. Will highly recommend to friends and families
My husband and I both did ID.me set ups. Mine went slick and easy, his was a little more challenging but we got through it.
Setup login ID per instructions just fir it to NOT work and then get sent to different departments with either no help or answer of call. You're better off going to SS office.
The whole process was much quicker and simpler than I thought it would be. Definitely worth the minimum effort
My experience was great. I had to go into the IRS website, even though they had an old telephone number. They were still able to verify my identity with the face recognition, which was awesome because they have your personal information on file.
Todo fue muy práctico y rápido, me atendieron en mi idioma natal y fueron muy amables.
Se realiza el proceso si pérdida de tiempo y si necesidad de trasladarse a una oficina.
I lost many time two a three hours and I can not get my id.me confirmation I am doing all instructions review write check and I need to get id me for my process in my edd
The website (ID.ME) is poorly scripted and does not follow a logical progression for would be members.
The customer service representatives were very friendly. They could accurately verify my identity and I would definitely use this service again if needed.
Greatest ever in the world til the very end so happy I found this experience it's a life long happy feeling
Everything went smooth and easy. The girl who helped me was very kind and Respectful. I liked that she didn't take too long, but she still responded very pleasantly.
Muy buenos y rápidos resultados, 10 de 10 muy satisfactorios datos e información precisa, excelente!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members