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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I had trouble navigating the system, only because I am not online skills strong.
Having been previously verified, I had to go through the process again. Just a little nuisance. The process was simple enough and all is good.
Hello Ihor! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They make sure you are who you say you are by video conference and I'd ck while you are on line with them I think the video conference is the best way to go.
Hello Robert! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I needed access to my account and the steps to get started were easy to follow. Yes there are a lot of them but they just need to make sure your information is safe so they made it as easy as possible.
Hello Dario! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Loved it and she took her time with me she didn't rush off the phone
Hello Roger! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast, and easy and the people I dealt with were kind and professional.
Hello Debra! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very quick & ms. Tabitha was very polite, she also explained everything
Hello Nathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very helpful, sweet and nice. Also quick and fast and right to the point.
Hello Tonya! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Muy Buena Y Sobre Todo Muy Servicial A Cuanto Al Servicio Q Ofrece
¡Hola Andrea! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Hello Usman! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I liked it I want to do more happy to help people and I like to go online and search up opportunities like this it was fun how do I get stuff done and that's it
Hello Samuel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excelente servicio muy agradecida con sus agentes me ayudaron mucho
¡Hola Francy! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected].
Verified from my living room at 4:15 AM. Held my doc's to my phone's camera and it was done in about 3 minutes. Thanks for coming to me to secure my identity.
Hello Jeffery! Thank you for sharing your feedback. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I had trouble at first so I called tech support and the lady walked me through it with ease
Hello Harold! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Had to have my email reset and it was a long process to get there but it should be. My customer service agent did a great job at explaining the process and a great job at resolving it in a timely manner thank you!
Hello Justin! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Norma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The application was direct, easy and a fast process
Hello Grace! Thank you for sharing your experience with the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Was fast and really simple to provide the info that ID. Required to identify me.
Hello Adam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly trying to improve our member experience. -ID.me Social Response Team