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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was complicated at first. But thanks to the customer service it changed everything for the better.
Not easily done when working from your cell phone. If you have a computer is must be easier not so on cell phone
Hello Chuck! We sincerely apologize for this frustrating experience. If you require any assistance completing your verification, please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Excellent service and very helpful.
Fast and easy, and I felt mu identity protected. I have issues with the camera while showing proof of identification, the lady who assist me was very patient and professional
Hello Luis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy and fast, staff was very helpful and patient
Hello Jeffrey! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Helpful polite straight to the point verify who I am easy not touch experience & most of all everything got done in less then a half hour
Hello Raymond! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I need my identity fixed in my email fixed in my password fixed in my cell number fixed
Hello Laura! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They gave me help through it all. Very respectful, polite, and tremendous help getting me what I needed.
Hello Theresa! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Doran! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I thought my experience with ID.me was easy to understand, completed quickly and I was able to review my results within minutes.
Hello Lorna! We are glad that you were able to verify your identity and access your information with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Used ID.me to log into our IRS account as well as our Social Security Administration account. Took a couple of minutes but got into both pretty easily.
Hello Kenn! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Fast and professional very good customer service will highly recommended anytime
Hello Roberto! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
New to this so I will review later once I know more.
Hello Kristina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent very patient answered all my questions, gave me information I needed, and was irritated that our conversation was very difficult because I couldn't connect with audio until multiple tries! Charlie was very informative, and extremely polite! Glad to know you have employees of this caliber TY Jesse Pullens
Hello Jesse! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I already did and was very disappointed and frustrated to the point I was crying
Hello Lisa! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
The agent was very helpful and professional I would say they really knew what they were doing and they like their
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID.me worked well to get me into the IRS site in order to make an estimated tax payment on time.
The photo app was slow to start and the down loading of the photos was if you use a smart phone. Other than that it went okay.
Hello Maria! We sincerely apologize for this frustrating experience. If you require any assistance with your account please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
This was a quick and easy way to verify my identity. I felt secure and the agent was professional, efficient, and helpful.
Hello Laura! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Was easy after a few tries it became easier and was just great
Hello Shafeek! We sincerely appreciate your feedback and 5-star review of our service. -ID.me Social Response Team
It was a very resourceful call. The client was respectful, and eager to give me the information that I needed to move on to the next step of the hiring process for my elected position.
Hello Donta! Thank you for 5-star review of our service, it is sincerely appreciated. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pacifica! Thank you for your praise of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team