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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Quick and Easy to get verified! Documents were easy to scan and live stream visit with agent was quick.
It may be a lot of red tape but it's worth the safety it provides on all my government accounts.
Hello Nicole! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Its was so easy to use and very helpfull. Now i have free acces to my tax transcript
Hello Patrick! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It it was a little challenging to get through the initial verification process, but once that's done it's absolutely amazing any other time you need it
Hello C. N.! Hello Nathan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Kyle my chat agent was professional, he helped through the process and always said, "that's okay." I did not fell ignorant.
Hello Mary! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
¡Hola Erik! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Everything went well easy and secure to use professional agent
Hello Jeanine! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Great very helpful and very fast
Great very helpful and very fast
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
But it ain't easy. The first step didn't work so had to do a video call. Uploading the photos of IDs was time consuming especially when you have to do it twice because their system sucks. My "referee", which is a stupid thing to call them, did a good job and was professional and courteous.
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple, fast, & effective - thanks for being there to assist with validating my military experience. Great to have your service.
Hello Shannon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
No problems with using the service and the verification portion was faster than I expected.
Hello Lindsay! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Like the way you guys helped me and made me fill like the information I've gave you was safe and secure.
Hello Nicholas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything was completed in a short period of time.
Hello Paul! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Superb, Tori was very kind, she went above and beyond to make sure everything was taken care of and we understood everything. Great customer service and she is a great representative for Verizon.
Hello Sheila! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick and very accurate and very foil proof. Very specific in making sure your identity isn't stolen and your refund goes to you and not a identity thief
Hello Carlton! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID.me was fast and easy to do the step by step process was very simple
Hello Carmen! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Video verify was great, all else was complicated. Uploading and finding accredited docs to your standards was frustrating
Hello Jaclyn! We sincerely apologize for this frustrating experience. If you require any assistance with your account, please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
My experience using IDME. Was very pleasant and fast. CSR was very knowledgeable and I appreciate that. If I ever needed help I would want someone like Terry too assist me. Having CSR'S that are knowledgeable, respectful, understanding is always a PLUS!
Thank You!
Hello Jennifer! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Simple, fast, secure and professional, extremely satisfied and strongly recommend
Hello LaKeysha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything I asked him then help me with no argument they was kind and everything to text even up to the video agent number one good job
Hello Salahuddin! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zachary! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team