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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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ID.me is a very easy verification service. Simple and safe.
It was fast and easy. It was after midnight and I needed to access an Important Acct and ID.Me was very easy to use to set up my acct. First step of verification didn't work, so the 2nd part was with a Live Agent via Video, but I didn't have to wait long for a Live Agent and the process only took about 3 mins with the Live agent and I was all set up.
Hello Meni! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.ME's agents are the most respectful people I have ever met. They helped me thru the verification process with ease.
Hello Maria! Thank you for your feedback regarding our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast and professional. Wasn't a long process. They were courteous and to the point ab
Hello Teddy! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was easy to set up online and wasy to verify your credentials. The discounts were amazing. Saved a lot of money. Highly recommend!
Hello William! We are glad that you were able to access your discounts successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had to create a new account for a Federal Government agency. It took about 10 minutes and the two-factor authentication is a plus for the new account.
Hello Ed! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Super simple to use. Quick response & everything is secure. Can't ask for much more.
Hello Ruth! We are glad that you were able to complete the identity verification process quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was really good and the agent was so good and was too fast
Hello Naqibullah! We are glad this process was quick and easy! Thank you for your 5-star review of our service and member support representative. -ID.me Social Response Team
Identity feels protective with the process. A lot to verify, better protected, safe than sorry!
Hello Pamela! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The site was very user-friendly. I was to navigate through the process with no problems or difficulties. It's an easy process.
Hello Michael! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was frustrated now I am better that someone is here to help me with this change
Hello Carolyn! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very professional and all smiles it was quick fast wasted no time. I felt very secure
Hello Malika! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me is very secure and the video calls make it possible for people to be correctly identified
Hello Marcus! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent that I did the video chat with was very pleasant and easy to work with.
Hello Gwen! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My experience was totally great. I would recommend I'd.me to everyone.
Hello April! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The experience was simple and easy. Who don't want their personal information protected truthfully
Hello Curelyn! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Viola! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This process was Just simple questions that's understandable. Nothing to get you upset about. I didn't expect that I really didnt.
Hello Jerry! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Video chat was helpful. I had are hard time logging in but was able to figure it out.
Hello Franceska! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Easy and fast. Documents available to print from home.
Hello Angela! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team