On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After many difficulties I finaly got to the end and had video call with an agent with all my document uploaded and shown in the call. Still cannot go to my IRS account.
Hello Arkadiy! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
Overall good. A little nerve racking in some areas of verification
Hello Jajuan! Thank you for your 4-star review of our service, we sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
At first ID. ME was very intensly irritating but it's one of the most convenient apps/programs for our security of us all individually out they're for our protection. Thanks again ID.ME keep up the good work!
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Overall the experience was easy. The directions were clear and concise. The agent was nice.
Hello Lisa! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy
Hello Rocco! We are glad this process was easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was simple. I felt very secure. The ID me rep was very friendly and helpful!
Hello Patti! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
They were very nice and helpful and good at their job
Hello Mickael! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Best yet for the web I was in a time situation an needed to.be I'd an they come though quickly
Hello Harold! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Dave! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I gathered up several forms of ID, but only needed my current valid Drv. License & did a facial video scan. Took 10 minutes total. Done & ready to use. Yes you can request your biometric(s) be deleted right from your account once approved & your account updated. Look at some point you will want/need to access to your IRS or SS accounts online & I'd.me is the way you do it as they have partnered with IRS.gov
Hello John! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fast and easy to register and login. Works for multiple websites
Hello Barbara! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great customer service
Fast and easy
I got all my stuff figured out the same day
Hello Natasha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Satisfecha fueron muy amables respondieron mis preguntas de acuerdo con mi nesecidad
¡Hola Ada! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Overall was good. Personally the back and forth for the scanning was annoying took to long was telling me to go back to sign on.
Hello Miriam! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Easy,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hello Robert! Thank you for sharing your ease of experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
First responders and military personnel should take advantage of this highly beneficial website, which provides discounts to a wide variety of products and does so in a a smooth, easy and secure manner
Hello Robert! We are glad that you were able to successfully verify your identity as a First Responder and verify your military status. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was very happy with my experience and I would like to thank the agent f
Hello Christopher! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I have no idea what I'm doing all my issues have been created by me the user Robert thornbrow I'm in a total loss and just really need more help than most people if not all people I just don't know what I'm doing and once again thank you so much for your time
Hello Robert! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello AI! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team