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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Jason! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was great, fast and easy to say the least.
Hello Gaylord! We are glad that you were able to verify your identity quickly and with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Excelente Servicio un Trato cordial y servicial.Un Proceso rápido y profesional
¡Hola Carlos! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I really don't like anything about recording yourself and someone else knowing personal information about you. This is evil. Whoever made this step to login to the government websites to check your own data should be in prison.
Hello! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] if you have any questions or wish to provide any additional feedback. We look forward to hearing from you. -ID.me Social Response Team
Kimberly provided excellent service - Kimberly provided excellent service
Hello Max! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent. Professional people. Thank you
I am new in USA with the so thanks to that nice girl for her help.
Hello Srdjan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I have had a good experience in the past and the idea is wonderful. Unfortunately, when I got to the point where the webcam on my laptop was to scan my face, it didn't work. The first two times, it said to get closer, but I could never get close enough for the software. Then it wanted me to move left; then right. Then up, then down. There was no Goldie Locks zone with this until I dumped the laptop version and used my iPad. Far from ideal.
Hello Todd! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback as we are constantly trying to improve our member experience. -ID.me Social Response Team
I was reluctant to sign up but it was so quick and easy. My I.d. was verified within a few minutes of my video meeting.
Hello Katherine! We are glad that you were able to verify your identity quickly and with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Eric! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was a good experience. I recommend it to anyone.
Hello Kimberly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
If you want a great experience with a great company…Then you need not look any further!
Hello Capo! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Loves it! Love it love it love it love it love it love it love love I very much
Hello Jamie! Thank you for your praise of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I recently registered with the SSA.Gov website through ID.ME. It was fast secure and easy. The verification process made me feel that my information is safer than going directly to the. Gov website itself.
Hello Michael! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The experience was fantastic and easy. The person who walked me through the process was very professional.
Hello Mark! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
¡Hola Anyi! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
A really great exsprience very patient very clear in explaining details to me and just a great overall exsprience.
Hello Darryl! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Hello! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Love how it used both my pc/browser and smartphone camera to capture driver license and other info seamlessly. Smart!
Hello Kevin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The office suspended my verification after I have been verified with no explanation. I reached out to office on numerous over the past week and still no contact. My livelihood is at the mercy of this organization in order to receive unemployment benefits. The unemployment office also is waiting on IDME for my status in order to process my claim.
Hello Michael! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rodney! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team