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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Good experience I enjoyed the experience it was a five star experience I loved it ……………………………………………………………………………………………………….
I hate everything to do with this platform, everything!
Stop making users responsible for the government not doing their part in stopping and ending fraud in America!
All I wanted to do was to make an estimated tax payment. In the past I just entered the necessary information on Direct Pay and it took no more than a few minutes. This time I was not allowed to access Direct Pay without going through a long process of verification first with this organization. I had no choice and was tired at the end.
I had an old phone number from pre 2019 on file. I tried to correct it, and it suspended my IRS and my recently unlocked CDLE account. The CDLE account I literally had to escalate to my state senator to get unsuspended. And as soon as I use that same information on the IRS website, it suspended my account again. So now I am guessing I am going to have to escalate to my senator again to try and get this corrected. Unless this team finally reaches out to me and allows me to verify I am who I have proved to be, just with a new phone number.
Muy amable y todo muy rápido un excelente servicio digital me pareció una gran experiencia y lo recomendaría
Bought a new car, and was surprised to get a nice discount, because I am a veteran. ID.me was the site used to verify my veteran status. Made me super happy.
After having difficulty with LOGON.GOV during the identity verification process, I was successful with ID.ME the first time around.
Tuve una buena experiencia xon id me, los a gente de verificación muy amables, es una experiencia única sé las recomiendo 👍🏻
It's comfortable, it's liable.It's also easy to grab and get hold of and I think you Everyone that helped me Achieved this task
I had a few issues on the process but it was pretty straightforward. The agent was super and very patient. Her type of personality helps prevent a customer from getting flustered. I was shocked that I got through the process in a short time span. It's just a shame that all of us have to go through this again when this documentation was provided when I signed up (plus a lot of other documentation.). Hopefully, the SS Office will not lose anymore employees with all this ruckus with this new administration. They have done nothing but make everyone's life more difficult thanks to their incoherency of everything.
Lo recomiendo 10/10 muy amable me ayudaron en lo que necesitaba fue una muy buena experiencia agradable no se llevo mucho tiempo fue rapido el trámite
Some What Easy but needs to be some where their is reliable internet connection. This 100 character thing is a big pain in the butt.
Good experience very well explained! Process was good! Customer agent was friendly and asked questions that needed to be answered.
Extremely hard to up load driver license. It took 2 days for your system to accept license and photo. Also you wanted information on certain lines, you have had my return with supporting documents for 2 months. Had to call my tax guy who was on vacation, thankfully he had his lap top with him
It was super easy to use especially when you want to get a discount on sites that approve id me dont have to always pull out you id.
Was fast and easy and I think that is a good idea that you are verifying the authencity of the people beaches there is a lot of fraud
Easy accessibility which made me conformed with the government fiscal rules and know what is my situation and how to adjust. More still to explore as this is my fisrt time accessing the website
Not good. They need to better identify and verify themselves. I didn't trust their service. That makes it frustrating experience.
I felt safe paying my federal income tax on this site and I hope to be able to pay my state tax this way
I honor this spectrum of security…identity theft has corrupted so many; but ID.me has completely destroyed scammers by using their face to face video conversations…. Good Job!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members