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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The instructions were simple and accurate. The Referee was knowledgeable and very approachable. I would highly recommend anyone to use this method to access their tax information.
Hello John! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
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¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I like It because its too Easy too handle with the ID.me.
Hello Noelia! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Having a real knowledgeable person to assist you is price less.
Hello Aluas! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
It went well I really thought that it was great to be able to talk to someone live instead of texting
Hello Lester! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The person s too serious, no smile. Should speak with smile. Than she can get all 5 stars.
Hello Xiaoming! Thank you for your feedback regarding our member support agent! We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I BELIEVE THAT IDME IS THE WORST, IT'S CONFUSING, IT DOESN'T TELL YOU WHAT IS WRONG AND WHEN I DID IT, IT HAD TO BE DONE OVER AND OVER. THEN FINALLY WE GOT A PERSON TO ASSIST US, WHO WAS VERY NICE AND EASY TO DEAL WITH, BUT WE HAD TO WAIT 1:30 MINUTES TO GET TO TALK TO HIM. THE IDME PROCESS SHOULD BE MADE SIMPLE AND MORE INFORMATIVE.
Hello Carrie! We sincerely apologize for this frustrating experience. Our team is here to help. Please send us an email at [email protected] for help. -ID.me Social Response Team
First time doing this and was a very nice experience
Hello Carmen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
It was very easy to sign up, the whole process took less then 5 minutes. Thank you.
Hello Kasey! We are glad that you were able to verify your identity with ease. Thank you for your feedback regarding the identity verification process. -ID.me Social Response Team
The agent expeditiously answered my questions and helped me finalize my ID approval
Hello Elaine! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Muy bueno... personas muy amables y muy empáticas, me atendieron muy bien, exelénte servicio.
¡Hola Diana! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Thank you so much it was fun having some one to help
Hello Malcolm! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I have been working to get the proper identification ID so anytime they ask for it I can present it to them and I never had the proper one. I I found ID me which is a good place to go to get the proper information.
Hello Antonio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and your service! -ID.me Social Response Team
My I.D. me experience was great! The agent was very polite, upbeat and professional. Our connection with zoom was excellent.
Hello Antonio! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This is ridiculous to have to go through 3rd party company. Its been days and I still can't get them to verify my identity. I'm a tax paying US citizen! I have a security 9 clearance with a securities company and they can't seem to verify my identity. I tried again will on vacation to verify, wouldn't approve my printed copy of my passport (go to any embassy around the world with a printed copy because your passport was lost or stolen is fine) So sad to see that the IRS does not use Login.gov like the rest of the government. It is a sad day when government turns to this type of outsourcing.
I have decided complain to as many senators as possible including FTC to action this curse upon taxpayers.
Hello Christina! We sincerely apologize for this frustrating experience. Please send our team a message at [email protected] for help. We look forward to hearing from you. -ID.me Social Response Team
She's good Agent everything went good. Good personality.
Hello Adjo! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Takes some time, may have to photo your ID and submit, may have to phone verify, may have to have actual live video chat to verify with you ID in your hands to show in live video chat, so have ID pictures done and ready ahead of time (then delete off your devices so they won't be hacked and stolen). ID.me a necessary evil for IRS, some military and other discounts. And who knows if your info will be hacked into on the ID.me site. Even top companies and govt get hacked often.
Hello Nicolai! Thank you for your feedback regarding the identity verification process. Please see the following link for information on data security and ID.me: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-. -ID.me Social Response Team
User friendly process to do. Took less than five minutes.
Hello Precilla! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Diana! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team