On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My personal ID.me referee was Stan and he did an amazing job helping through the process and getting the video call completed in a timely fashion. :) Thank you so much for your services!^_^
It was perfect for everyone who is trying to be verified!
Hello Gregory! Thank you for sharing your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good glad to get it done when i did because it seem forever to be approved
Hello Alnesha! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Muy eficiente Gracias por la ayuda. Cuando no entendía rápido buscaron alguien que me asistiera en mi idioma muchas gracias.
¡Hola Mariesther! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Estoy muy agradecido con ustedes que Dios los bendiga a todos y muchas gracias
¡Hola Jacob! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I feel so secure knowing that my identity is been protected. It's definitely worth your time to knowing you are protected
Hello Phyllis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Helpful it may my day. It something I can relate too. I really needed the help..
Hello Ricky! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
It was great. This was a great big of help. I would recommend it to everyone
Hello Willie! Thank you for your 5-star rating of ID.me. We sincerely appreciate your recommendation of our service. -ID.me Social Response Team
The experience was great! I love it. I really appreciate u guys taking ur time & explain everything to me.
Hello Octavio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Finally Resolved Thank you and God Bless You I'm glad the identity was confirmed and it was changed from ******* to ******* which was the mistake
Hello George! Thank you for your 4-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Heidi! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Hello David! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It only took me 18 minutes to create an account to get tax transcripts. My DL was not accepted initially and I was requested to verify my identity with the representative who made it very promptly. Very satisfied with the level of services provided!
Hello Alena! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was pleasant and my verification was quick. This service is simple to use as long as you follow directions. Have everything ready and you will be good to go.
Hello Chantelle! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Rita! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Such a great experience I have had and great full that they not only protected my account but was able to regain access after some numerous steps.
Hello Derek! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My customer service person was Halima. She was very helpful.
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Lewis! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Well, it has been very hard when you initiate this experience of managing taxes. Obviously, it's necessary to hire and advisor or tax expert to surpass the first steps
Hello Oscar! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
The agent June was excellent, very professional and efficient. I had difficulty logging and starting video call but very helpful to give a solution and we were able to complete the process quickly.
Hello Alan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jayme! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team