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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Unfortunately unable to receive a veterans discount from NETGEAR because of a message error trying to use the id.me website. I don't know if this is from id.me or NETGEAR (Orbi) but it is not right to do this to veterans or any other service group.
I will do that after receiving the benefits. But I can say that my first experience was positive. Easy to file unemployment and the system was very accessible.
Apart from the fact that it could have stated from the beginning that I could have done all of this via video call, relatively easy process.
Me encanto ña atención muy buen calidad y muy amable la persona que me atendió con mucha comprensión
For me, it's better to call in person. The AI is just repeating what is says online.
I called: *******937 as of 06/14/2025
I gave images of my ID to these people and I regret it. How can they possibly be secure if nothing works right?
At first I was like 😮 wow. It took me a while to figure out the steps. Afterwords the steps was semi easy
This is a fast easy and secure way to log in online. It's better than long waits on the phone. Keyboard options and unexpected disconnects. This is definitely worth a try.
I was trying to visually connect with my laptop, but I couldn't be seen. Blair texted me and I was able to use my phone to be seen. He helped me out without making me feel really dumb. I can now get back into my VA medical area and also contact my VA medical office.
It was a worthwhile experience. The instructions were clear, and I filled out the form quickly. When some of my documents were rejected, I understood why and promptly corrected that mistake. The agent was professional and polite. If you want to proceed efficiently and quickly, do verification with ID.me.
I d me is hassle free. I had no problem setting up my account. I d me is is very easy to setup no problems.
The amount of grief this app has caused me is insurmountable. From the day I signed up to now all I've had to deal with is problems and because of it I couldn't even file my taxes. What a joke!
Fantástico y eficaz rapidísimo muy atentos a cada detalle, recomendable 100 por 100!
They did a great job on helping me. Out a lot they know how to do a great job thanks y'all very much for your help
It was great he was patient and understanding. The first call I had wasn't well, so I felt at ease with my second call.
I was switched to different people and still don't know what I was qualified for or when I can start
An amazing company that has never let me down. My information is secure and can easily access several important sites with no problem. I highly recommend.
I was scammed out of my id.me login by a scammer portraying an employer. Before I even reported it Id.me suspended my account. ID.ME definitely went the extra mile to verify my identity and made sure the scammer was not continuing to access my account.
I don't have any experience with this or any acknowledge of the computer or internet services skills and I just have little of education this why I have hard time do this and other related. But I needed ID.me code and IP Pin Number asap.pleaes help me out.
Access had to get another app to complete the call.
The link does not work on my laptop.
Not sure why you put 100
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members