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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was good.My agent Dave M was very professional and very nice. Knowing my information is safer because of ID me makes me feel good I'm glad there is a system to protect tax payers
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I was nervous at first because they ask for so much sensitive information. But, I was familiar with them from past event and I did not find negative comments that scared me away. Easy process.
Hello Mae! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Easy, fast and secure…
Highly recommended!
Smooth…
Hello Kevin! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Quick easy professional service friendly agent it took less then 8 minutes to verify my id had no problems and I would definitely use them again
Hello Katharine! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It appeared secure but it took up too much of my time.
Hello Claudette! We are glad that you felt secure using our service. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The agent was very professional and polite. She knew exactly what she was doing.
Hello Nathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Brian! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Take a long time to complete this process but worth the time
Hello Denise! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Hafiz! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
La asistencia fue buena y oportuna. Me atendió con amabilidad
¡Hola Claudia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The sophisticated methods do work although its best to keep track of your own information.
Hello Cheri! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Id me was quick and easy. Through this site I got something done that I've been trying to do for years all in 20 momutes
Hello Shonna! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I just had to identify who I was it was a very good experience great experience
Hello LaDonna! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This company is really great!
You can find yourself utilizing different areas in which they offer. And if at all having any issues the customer service response back to you is straightforward and quicker than most
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star rating of our service. -ID.me Social Response Team
Excelente y estoy muy satisfecho. Buen trabajo el que estan haciendo para proteger la identidad.
¡Hola Roman! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Web site, Walter very patient.And describe the process clearly
Hello Alan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Frustrating at first but I got through with the Teams help.
Hello Rhodora! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience for the first time was not bad at all, the lady I spoke to was really respectful and professional. It was simple, it also was a fast process. I have nothing but respect for these hard workers. I want to thank you for being very helpful.
Hello Denise! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience, thank you for helping the needy, and thank you very much
Hello Kamal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star rating of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team