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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Yvette! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
At first, it was really confusing and frustrated due to technical problem with showing documents to video call agent due to glare of the light, but glad that it went well after all.
Hello Sun! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Luis! We are glad that you were able to complete the identity verification process successfully and with hastily. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Jhon! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Finally, a website that is not only easy to use but outstanding and prompt customer service.
Hello Angela! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was easy and efficient and it did not take take too long.
Hello Benjamin! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
This was the first time using ID me and I felt like they respect that me and protect it all my information. Thank you.
Hello Monique! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Quick and easy the operators are very nice and understanding
Hello Robert! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Experience was good. First time for everything. I don't have anything else to say but keep up good work.
Hello Jazmaine! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The entire process took me less than 3 minutes to complete. Platform was easy to use and everything flowed smoothly.
Hello James! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Overall satisfied the customer service was excellent
Hello Janeen! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Throughout my usage of ID. Me they continually checked to make sure I was the one using my account.
Hello Roseann! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Everything went smooth and easy. I don't know what to access about my benefits and services from the V. A. online.
Hello Clinton! We are glad that you were able to access the VA successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello DO! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Excelente lo recomiendo. Fue muy fácil y en español
¡Hola Gladis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
La experiencia con el agente fue buena pero al darme continuar no me deja dice error 2099.
¡Hola Grishel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I love it and how security went. So strong and lovely and protect people identity
Hello Trevon! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's easy fast and it's just helps do it only
Then you going to understand why you feel like a extra security from someone else trying to use your identity or do some kind fruad
Hello Elaine! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was easy to do.The instructions were clear. It's good that something is being done about security.
Hello Ian! We are glad this process was easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team