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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My ID ME video interview with Chris was pure awesomeness! It was very pleasurable and quick. I couldn't have asked for a better experience. Thank You!
Hello Kevin! Hello Nathan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was quick affective and professional
Hello Adonis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello T. F.! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Someone locked me out I had to provide who I was to get in to the IRS database I showed important documents and I had to prove it was me so I did a video call and I passed
Hello Karena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was impossible to take acceptable picture for this. It took me half a day. I understand it needs to be very secure also. I would like for this program to be more user friendly. Please more directions. I am reluctant to give it five stars and do it because after all I accomplished what I was looking for. But it should not take half a day.
Hello Betty! Thank you for sharing your experience with ID.me as we are constantly working to improve our member experience. We sincerely appreciate your feedback. -ID.me Social Response Team
3 hours worth of trying to figure out which documents to use. Plus I had been married four times which made it a challenge.
Hello Dee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star rating of our service. -ID.me Social Response Team
Overall I have had a experience to learn and felt accomplished when complete. I feel secure against any fraud.
Hello Constance! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
First time using the site. Found the site really easy and quick to use. Feel that my information is secure. It's nice to have a safe place to store and access my information for verifying my identity for various needs.
Hello Lorri! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Suggest getting documents such as drivers license and passport before getting started but overall the experience was quite easy and fast.
Hello Suzanne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
He was really helpful and friendly and explain everything to make it clear clear
Hello Elizabeth! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was really simple to do, wish I had done it sooner but heard it was a long drawn out process... boy was they wronge. Super easy and would advise anyone needing you use this to go ahead and get started.
Hello Tyler! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Didn't have to wait to long and he was very concise, efficient and helpful.
Hello Johnathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fue super excelente me encantó la atención de las personas... con mucha paciencia y muy amable.
¡Hola Yennifer! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Thank you for working fast at getting back to me with all the information I needed and what I needed to fix.
Hello Isabel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Other than having trouble downloading pictures of documents and selfie also thought that it was a little to slow.
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
I am not sure what this is that i signed up for. I only signed up to do a visit to the aquarium. I am not sure how this will be used in the future for me or why they needed so much info? Anyway a better explanation of wht it is and how it is used will be helpful
Hello J. P.! If have any questions, please send us an email at [email protected]. -ID.me Social Response Team
This site was easy to use, and the people I interacted with were very helpful.
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
No hiccups at all with photo verification on my phone. Pleasantly surprised!
Hello Anel! Hello Nathan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vurys! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team