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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very helpful, the video call went fast and efficient, very profess
Hello Regina! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Quick, simple, and secure. Very satisfying process, can quickly check my information, upload what's needed.
Hello Maria! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very easy to use and secure. I feel safe that no one looks like me.
Hello Olusegun! We are glad this process felt secure and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent experience
Service very good
Customer service excellent
Hello Jameel! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The lady was very friendly and nice from the get go. She talked to me very nice and answered my questions in a professional manner.
Hello Natosha! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very professional, very fast space, very secure, nothing could go wrong in this procedure, and very friendly.
Hello Zhongling! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was great and way quicker than expected. Friendly staff also.
Hello Edward! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Answered a few questions about my service and everything went smoothly.
Hello Dave! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Alan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Jimmy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Regardless of what system you are authenticating to, this makes it much easier.
Hello Sean! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The team was very nice and they are there for helping us to avoiding fraud
Hello Julienne! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Filing a claim I was asked to identify myself. It may have been a pain to get documents together but I feel safe to know that steps are being taken to this magnitude. Zoom call and holding up my drivers liscence was the clincher. Great job I.D.me
Hello Kenneth! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Pleasant experience all the way around it was a excellent experience
Hello Willie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Very satisfied with the operator and help me a lots unlike other system you talk to a machine
Hello Cornelio! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
ID.me seems to work the best on Chromium-based web browsers, such as Microsoft Edge and Google Chrome. The website was noticeably slower on Firefox. The video verification process failed several times, both on Firefox and Edge. I got it to work on my phone using a link ID.me texted to me, but the video verification process failed anyways. Connecting with a live agent took almost an hour, but then there was a problem with one of my documents, and I had to wait until the next week to get another session with a live agent.
Overall, while I can appreciate the difficulty in creating a website that can verify identification securely and quickly, I think there is some room for improvement in the user experience and in wait times.
Hello Daniella! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at [email protected] and we would be more than happy to assist. -ID.me Social Response Team
This process was awesome. It was step by step and clear. I would
Hello Brenda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Yvette! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
At first, it was really confusing and frustrated due to technical problem with showing documents to video call agent due to glare of the light, but glad that it went well after all.
Hello Sun! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team