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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I am just so grateful for something like this being made available for me. It's a shame that this is needed but with the amount of fraud happening today it is very necessary.
Excellent customer service! I initially began with the chat box and Taki was very patient and helpful. She took me step by step and waited until my video call was complete. My video call agent was very professional and quick. My verification went through with a breeze. The internet has been very bogged down which is why I had to resort to onsite help.
Hello Janae! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It took 5 days for me to finally be able to get into my unemployment because of ID me I think it's two-time consuming and I think it takes too long for the person to get identified when sometimes these matters need to be taken care of a little bit more rapidly
Hello Wanda! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
The agent was very nice, and the document verification process was quick and easy.
Hello David! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It's pretty tough navigating through our benefits online and ID.me has been tasked to bring it all together under one umbrella. Still a few growing pains, but they're on the right path.
Hello M! We are glad that you were able to access the VA successfully using ID.me.! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Hello Ron! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Even though there is lot of steps, and go back and forth uploading documents, I feel very secure because is for our benefit.
Thank you
Hello Mirtha! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Great experience was very fast and simple process highly satisfied
Hello Timothy! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very supportive in helping me with my ID me so I can receive my benefits. I would like to say thank you to Melissa that walk me through the process so I can get through it study going on the big email to try to get into the ID me sister is a small website that you have to go into up at top. It's always a blessing that someone likes the job and would like to help the people.
Thank you
Melissa Trushell
Hello Zainab! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Once I knew what to do. It went good, butt could of explained it little better. I'm old guy, don't know much about computer or phones
Hello Jeffrey! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Nice representative she was excellent and quick very well spoken
Hello Marco! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The humans, both email and video call were excellent. The automated system used to upload and verify the documents needs a ton of work. 5 days is how long it took for something that ONE HUMAN with ID.me was able to finish for me in 3 minutes. Stick with Human to Human interaction, since most people needing verification have access to video cameras or webcams. If they don't want to use the cam, then it's their loss.
Hello Andre! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Brief and professional, even when I was having problems with my phone. She made it happen, sorry I don't remember her name
Hello Toni! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Used for IRS ID verification.
The site navigation is highly user-friendly if you're even a little tech-savvy.
I wish I had been able to do the "self" check option but was disabled due to some odd technicality wherein they told me my phone number was not linked to my name. I tried again, and still the same issue popped up. So that was a waste of time. Highly annoying. I had to dig up a couple more documents in order to do the video call option instead.
The service agent I video called with was very pleasant and helpful.
Hello Saralynn! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Me ayudaron paso a paso me aclararon mis dudas y fueron muy amables
¡Hola Michelle! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Great! Perfect! Love it And my id lady was amazing she made everything easy for me and I thank her so much!
Hello Lekeeshan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello James! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Easy to navigate, the agents are friendly and helpful, and security is top of mind. I would recommend!
Hello Beth! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Once I got my email and phone number linked all my issues solved almost immediately
Hello Dave! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very helpful, the video call went fast and efficient, very profess
Hello Regina! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melvin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team