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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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First time using the site. Found the site really easy and quick to use. Feel that my information is secure. It's nice to have a safe place to store and access my information for verifying my identity for various needs.
Suggest getting documents such as drivers license and passport before getting started but overall the experience was quite easy and fast.
Hello Suzanne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
He was really helpful and friendly and explain everything to make it clear clear
Hello Elizabeth! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was really simple to do, wish I had done it sooner but heard it was a long drawn out process... boy was they wronge. Super easy and would advise anyone needing you use this to go ahead and get started.
Hello Tyler! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Didn't have to wait to long and he was very concise, efficient and helpful.
Hello Johnathan! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fue super excelente me encantó la atención de las personas... con mucha paciencia y muy amable.
¡Hola Yennifer! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Thank you for working fast at getting back to me with all the information I needed and what I needed to fix.
Hello Isabel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Other than having trouble downloading pictures of documents and selfie also thought that it was a little to slow.
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
I am not sure what this is that i signed up for. I only signed up to do a visit to the aquarium. I am not sure how this will be used in the future for me or why they needed so much info? Anyway a better explanation of wht it is and how it is used will be helpful
Hello J. P.! If have any questions, please send us an email at [email protected]. -ID.me Social Response Team
This site was easy to use, and the people I interacted with were very helpful.
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
No hiccups at all with photo verification on my phone. Pleasantly surprised!
Hello Anel! Hello Nathan! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The site was easy and simple and straight to the point. It only took three mins or less to log in safely.
Hello Christine! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Great. Very easy to talk to and verify my documents. I would just like to know when I should be receiving my return.
Hello Kealii! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. Please note, ID.me's role is limited to the identity verification process. -ID.me Social Response Team
The Agent was very upbeat and professional! The bright smile was a bonus!
Hello Rashawn! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Back in the day these chores in our adult lives were a nightmare we dreaded doing them. Now this experience is quick and efficient making it that much better to adult and get your tasks done quickly
Hello Anna! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Muy buena tenían dudas con la dirección porque en donde vivo no hay correo en las casas y tenemos que usar el P. O Boxpara que te llegue correspondencia
¡Hola Manuel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Por primera vez tuve una entrevista en video llamada y fue en mi idioma/Español/ excelente.
Muchas gracias por facilitar información necesaria para hacer mis taxas
¡Hola Gladys! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I really was so ready to have a hard time but it turned out amazing Awesome
Hello Josefina! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I am just so grateful for something like this being made available for me. It's a shame that this is needed but with the amount of fraud happening today it is very necessary.
Hello Melvin! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lorri! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team