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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Staff was quick and very easy to understand. Staff displayed a very confident and professional attitude.
Hello Charles! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Fay! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Grady! Thank you for your feedback as we are constantly working to improve our member experience. -ID.me Social Response Team
It took a couple of tries to get a facial scan to match my driver's license, but it was worth it to get the security of using the site. A few easy-to-follow steps and presto! I felt totally safe using the site. I wish more sites went to the trouble to verify identity. This is the safest I've felt on the Web ever.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience using ID.me was relatively simple and only required making sure I had appropriate documents on-hand before my call. The wait time might be a bit much for some people but it's understandable given the sheer volume they must receive daily.
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Great and she help me a lot and she was great and I like what she done for me and she done everything I needed for my taxes
Hello Mandrell! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was a wonderful and helpful experience with great customer service and care!
Hello Joshua! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very fast and so easy. I'm so glad I got this taken care of and even more relieved that it wasn't a draggy ordeal
Hello Selina! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
The person with whom I spoke with was very helpful and patient when technical difficulties occurred during our video call.
Hello Akane! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Contact with edd all may be with some business or some social services organizations
Hello Anne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was one of the quickest & fastest experiences I appreciated the operator
Hello Carza! We are glad that you were able to verify your identity quickly and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Vurys! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My ID ME video interview with Chris was pure awesomeness! It was very pleasurable and quick. I couldn't have asked for a better experience. Thank You!
Hello Kevin! Hello Nathan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was quick affective and professional
Hello Adonis! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello T. F.! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Someone locked me out I had to provide who I was to get in to the IRS database I showed important documents and I had to prove it was me so I did a video call and I passed
Hello Karena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was impossible to take acceptable picture for this. It took me half a day. I understand it needs to be very secure also. I would like for this program to be more user friendly. Please more directions. I am reluctant to give it five stars and do it because after all I accomplished what I was looking for. But it should not take half a day.
Hello Betty! Thank you for sharing your experience with ID.me as we are constantly working to improve our member experience. We sincerely appreciate your feedback. -ID.me Social Response Team
3 hours worth of trying to figure out which documents to use. Plus I had been married four times which made it a challenge.
Hello Dee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star rating of our service. -ID.me Social Response Team
Overall I have had a experience to learn and felt accomplished when complete. I feel secure against any fraud.
Hello Constance! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team