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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I forgot the email address and password used when account was created so I cannot log in.
Process was very quick love it no time at all I thought it would be like the others waiting almost 15 to identify my face but it only took them lesser than 20 sec
Hello Francina! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I had a very great experience. The worker I had to video call to verify my identity was very nice, professional, and patient with me. My first experience went pretty awesome.
Hello Jay! Thank you for sharing your experience with ID.me and our member support agent! We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
Linda was extremely professional and helpful during our conversation.
Hello Alex! Thank you for your 5-star rating of our member support agent! -ID.me Social Response Team
It was a quick and easy way to get the information I needed. Thank you.
Hello Paul! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It was a fast and easy process. The agent was helpful. Thank you!
Hello Jubilee! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social REsponse Team
Perfect experience keep up the good work america will be a great country again because off yous guys
Hello Rogelio! Thank you for your feedback! We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very happy with it had no problems the person who I talk to on video he was very polite and kund
Hello Marion! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very pleasant and direct and trusting safe and healthy and safe including helpful
Hello Jesse! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Had to get a transcript fast and I was done with the whole process in less than 10 minutes!
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
I felt very comfortable and confident knowing that my personal information is secure. It feels good when you know you're protected...
THANK YOU KINDLY!
Hello Joanne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Joaquin C was professional and efficient. Process took less than five minutes... very satisfied.
Hello Arthur! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Used it for my VA and another financial account. Both were quick and secure.
Hello Arnold! We are glad that you were able to verify your identity securely and with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Tammy! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I did not expect the process to take so long, but I did do it comfortably in my own home. Took a couple of trys to submit documents, self video did not work for me, and waited about 40 min for videocall to verify my identity
Hello Dierdre! Thank you for your feedback regarding the identity verification process as we are constantly working to improve our member experience. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Enjoyable experience great customer service. Fast and easy as well as secure
Hello Miguel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I'm glad they ask the questions they do. So that they know that it's the correct person. The identity question they ask are amazing questions I'd never think that someone would ask me. Good job!
Hello Debra! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello China! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Excellent gives individuals a sense of hope knowing there identity is safe and protected
Hello Tony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Staff was quick and very easy to understand. Staff displayed a very confident and professional attitude.
Hello Charles! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy! We sincerely apologize for this frustrating experience. Please send us an email at [email protected] for help. -ID.me Social Response Team