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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's worrisome that just to access the federal tax payment portal, I have to surrender my face and my drivers license to Blake Hall and Matt Thompson, owner/founders of a PRIVATE tech company that the government has turned over the reins to.
ID.me is a company, not just the feds. I'm not sure I would have signed up if I had known that before hand.
Fast and easy with keeping data secure with zero issues when uploading and doing selfie to verify id provided
What a cluster of a mess. No clue of the process while navigating it, no real help from SSA or this org to get things done!
Varied assortment of documents choices. Easy to use website. Professional and knowledgeable staff. Super fast process.
ID.me is used to verify your affiliation with organizations. It's a big company that has a lot of services, and it operates like one. If you can't figure out how to solve a problem on your own or it takes human interaction from customer service, be prepared to wait a while. Now that it's paired up with the VA for ID verification, I expect it be as efficient as dealing with the VA itself. I've used it for over five years for discount verifications, and this winning the VA contract is on par for what I'd expect from the VA. Like the VA, they have a way to go for me to consider them good quality service but they do get the job done eventually if you have the time to expend doing it.
It's okay, but as Veterans get older, it becomes more complicated for alot of Veterans. And I am one of them. Somewhat frustrated with the process.
I had a great experience on this site very easy to navigate, easy to upload documents etc. I felt safe using this site I would recommend it to my friends and family anytime.
Unable to verify my identity when I'm rectifying thru online but when I spoke to one of the representative, issue was rectified. Hoping that their will be no more issues in the future...
Access by internet is now forbidden. The old login worked fine. Now the intention is to block access via webpage and deny one the information. The destruction of the citizen will serve the government well.
Worst experience I've had with technology in a long time. I uploaded perfectly lit and clear images of my DL, front and back, clean and brilliant with no glare. Rejected every single attempt. Wasted so much of my time. I can't even get into my Social Security account at all anymore.
Excellent Service. Good access to the verification process. The video call person was efficient and capable to work with the last steps of verification. Thanks.
Very easy I loaded some documents to the website and then a person called me and I showed them those pieces of information and it was done was super easy.
My first referee was like Hitler on steroids. I am disabiled and he got mad because my brother reminded me of one word on one question. It was like being accused of murder and him atempting to find me guilty with no real evidence.
The second Ref was kind and relaxed and I passed easily.
Es muy fácil de hacer el proceso y rápido no es difícil si sigues paso a paso todo lo que te piden
I had nothing but trouble getting verified because of my medical condition because it changed my appearance and doesn't match my ID but ID.me had no problem all their ID verification programs work great and had no problem
It should not take hours or should I say days to get verified. Then to have a phone number added without my permission.and it take days to get it corrected then not be allowed to use the process. Have no place to add the
My first time setting up with ID.me. Jonathan with Verison walked me through the whole process over the phone. He was very knowledgeable and had excellent customer service. I felt very comfortable with the whole setup due to him.
I was having issue with audio and video on my laptop and tablet using ID.me on browser. Best to have the Zoom app installed on your tablet or phone before doing the verification process because agents will give you a Zoom link if you have issues with either on your device. And don't forget to tell the agent on chat to wait for you to join the Zoom meeting link because some agents will disconnect even before you can join Zoom. Kudos to Isaiah for helping me with my verification process.
My experience was to follow the instructions and it was a little bit hard, but once you get how to fill out the information it's easy.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members