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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Good, it was a fast and simple process. Definitely happy for choosing this site would definitely recommend it to someone else
My experience with Mrs. Erica in her considerate actions towards me, displayed she was thoughtful, focused, in fulfilling the objective, and strategic, in excellently executing the conference call! Thank you!
Was very easy to do. I don't have 50 words or letters to accommodate you.
Hello Carnell! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team
Es fantastico y muy sastifecho. Espero que sigan siendo muy profesionales y atentos
¡Hola Salomon! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
I was locked out of my important accounts due to a lost phone e but id.me got me back into them with no problem.
Hello Tammy! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
If you're like me you have been bombarded with so many companies or applications promising to make your life easier or safer. Over the years I have come to trust ID.me to help verify who I am without fear of being hacked or jeopardizing my personal information.
Hello William! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The ID.me representative I spoke to on video call was very professional in her job and she asked me all the questions that needs to be asked for my ID.me to be complete and I really appreciate her for good service she offered me.
Hello Yassin! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Nice, polite, and informative. Thank you for making it easy to setup.
Hello Donnie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I totally understand I need to verify my identification
But it take too much time
Hello Song Sik Steve! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Hello J! We sincerely appreciate your 5-star review of our service. Thank you! -ID.me Social Response Team
Nothing beats real human contact. At first, I was tempted to feel disappointed that my auto-authentication failed and I would have to go the "real agent" route. However, I am so glad I did. I actually prefer being verified by a real person. It feels well, personal and personable (ie, human, LOL). The process was a LOT faster than expected; easy, authentic and DONE in a jiffy. The expected wait time was half of what was originally posted and it updates every 30 seconds. IMHO, this authentic person to person verification is THE game changer. It's in real time, at any time of the day. 5 STARS!
Hello Sha! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service and member support agent. -ID.me Social Response Team
The information is referenced step by step, so you just have to follow the instructions.
Hello Ximena! We are glad you were able to complete this process with ease! Thank you for your 5-star review of our service. -ID.me Social Response Team
It's was kind of a pain but so worth it. It takes a little time to compete everything but when your done you get a real sense of security. The video chat was fast and professional the representative(wish I would have got her name) I spoke with spoke clearly and was very helpful overall way worth it
Hello Eric! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Having a hard time at first, but sooner or later I'm getting use to it and easy follow and at the end everything is all good. Thank you I.D. me
Hello Venzon! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
Amazing I get to see people I was talking to. I loved it!
Hello Adoracion! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Overall a very smooth and easy process with clear step-by-step instructions working between computer and cell phone to take a selfie and upload photos of photo ID. Worked seamlessly.
Hello Barbara! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Thank you so much for all the help even accommodating for my horrible internet with a phone call, wonderful team that is more than willing to help with a smile!
Hello Israel! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Noe! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ely! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at [email protected]. -ID.me Social Response Team