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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This was one of the most fun experiences I've had in my life. The gentleman on the phone was as pleasant as a baby that just woke up from a nap! I am pleased to be part of the identify theft study program and I feel like I am on top of the world. Thank you so much for your help, I probably wouldn't be here without you!
Was able to complete with no problem in a reasonable amount of time
Hello Don! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
All I had to do to register was take a picture of my ID card and submit it. That was it!
Hello Mike! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Me gusto mucho la atención la paciencia y la rapidez con que eres atendido y sin la necesidad de salir de casa muy seguro
¡Hola Berta! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
The self service is awkward and difficult. Making an appoint with a service agent is quick and easy. It accepts exactually the same pictures that are rejected by the self-service page for verification. Agents are knowledgeable, professional and courteous.
Hello Jenny! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Once you decide which documents to use the whole process of verification is easy. If you need to do the video verification, it can be done at a later date, whenever's convenient for you. The agent fills in the blanks that didn't register with the AI.
Hello Cassandra! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good way to verify yourself to prevent fraud and it's good for not having to find a close IRS office
Hello James! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It took along time for me to get my identity verified but it's done now
Hello Susan! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It's 4am Saturday morning, I started this process maybe a week & a half ago everything was going smooth at first until I ran into a road block verifing my ID ME. For one my cheap phone wasn't taking quality pic's, and my Documents kept getting denied due to, blurry pics, addresses didn't match, etc I must've taken 200 different pics over the last week trying to verify! I even went to resource center in town for help to no avail but I didn't give up, and the support team helped me to the best of their ability and it's done now. Thank God! Ohh I stayed up until 320am to video call confirmation I could've rescheduled it but no way was I going to lose my spot In line knowing all I've been threw mentally and physically it was worth the wait and the gentleman in the video call was very professional, and welcoming & he walked me threw the proces even wished me a early Happy birthday
Hello Alfonso! We sincerely apologize for this frustrating experience. If you have any questions or require any further assistance, please send us an email at [email protected]. -ID.me Social Response Team
I encourage you all to try id.me log in as it helps secure your data if you are technologically equipped. The process is simple and easy to follow. The sign in with security helps protect your data from outside scammers that can steal your identity. Thanks for this new feature in technology that helps protect the consumers.
Satisfacción muy de acuerdo con todo y buen trato y una magnífica información
¡Hola Miguel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a [email protected]. -ID.me Social Response Team
Very fast kindly easy to process I like the idea that when you get into an app or start doing process that it gets you right through it and write out thank you
Hello Ernestina! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I had a great experience, it quick and very easy. I wasn't expecting it to be so smooth, they thought of everything.
Hello Farrakh! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I just felt at home through the whole process. Not a robotic professional but a real human being that understands people.
Hello KS! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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Hello Brandon! We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Jeremy! We are glad that you were able to access your benefits successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I chose to go through the trusted representative and it went beautifully. Once I submitted the appropriate documents, we had a chat and I was done in no time. Ashley was amazing.
Hello Kim! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
The ID.me agent was professional, organized, informative, and attended my service like clockwork
Sastifecha y a gusto con El trabajo que hizo la agents. Muchas gracias
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jadyn! Thank you for sharing your positive experience with ID.me and our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team