On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My first contact on my scale of stress level was on a high. I had to BREATHE!
We as professionals must leave our box and move forward and get along to get the job done. Don't take everything personal when deadlines are on our eyeballs!
Be NICE.
It does go a long way!
Hello Mary! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Hello Dawn! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Everything good for you guys so that we are welcome to stay with the apartment and careful
Hello Latee! Thank you for your 4-star review of ID.me. We sincerely appreciate it. -ID.me Social Response Team
Very excellent, nice, easy to hear, …………………………. And that's all
Hello Selena! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very professional and the person whom I spoke with was very polite and Conducted himself in a professional manner
Hello Vetta! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Good very good thank you great thanks again no thank you
Hello Carlos! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
It was very easy and I didn't have to wait too Long.
Hello Migdaly! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I appreciate the quick and easy service. Thank you for your help!
Hello Krystal! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I am a student and ID me was easy to use to confirm my information without any problems to get my discounts which is helpful for most students.
Hello Antoinette! We are glad that you were able to verify your identity with ease for student discounts! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Hello Usha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Just fine I am in TEXAS! I'm O... K... though. No Hollywood for me chat. Interviewer, well was probably there? Video chat. It went smoothly
Hello Vicki! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
It was quick and easy and I would refer everyone to use this
Hello George! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a great experience. The interview was very professional and helpful. I would definitely use this site again. The quality of the video was excellent.
Hello Antonio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I feel safe! The details of the quest for my identity was very thorough and in depth!
Hello Robert! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Karen! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Very easy. I saved a few dollars when I used my account.
Hello Lynn! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
I needed help getting back into my account and I no longer had that phone number the agent was sooo helpful
Hello Wanda! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This was a first for me
The representative made the transition very smooth
Hello Jeannie! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Pretty worrisome during the process of requesting the id pictures from my phone gallery.
Hello Mark! Thank you for your feedback regarding the identity verification process as we are constantly working to improve our member experience. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Issac! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team