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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This was a first for me
The representative made the transition very smooth
Pretty worrisome during the process of requesting the id pictures from my phone gallery.
Hello Mark! Thank you for your feedback regarding the identity verification process as we are constantly working to improve our member experience. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
May take a couple times to get used to. First you upload your ID. That seemed like a bit of a process. Maybe the first time I went to use it, it didn't work very well. But this time, it worked! Kinda fun, too, like a science fiction movie - high tech!
Hello Gina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Nice talking with me beautiful explain me thank you a lot of
Hello Lemar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All you have to do is have your documentation available. I used my DD214 and it was a breeze.
Hello Michael! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Quick and to the point. It was easy to set up what I needed. Agent was quick and very professional.
Hello Jarret! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello R. L.! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Logging in securely to government websites has become much easier and more secure.
Hello James! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Friendly and fast, they set up my account and made it easy to access for reaching out to the IRS and being able to verify my identity. Now I am confident that I will be able to verify my identity and confident that I can receive the information requested from any agency that questions who I am.
Hello Kyle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a great accomplishment to finally finish and verify my identity. I thank the ID.me team for making the process a breeze, now I can get my tax return!
Hello Matthew! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was good and helpful, young man working in the store helped me
Hello Wesley! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Even do was next day overall they understood my need
Hello Armando! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I really like the idea that companies have thought of this amazing idea. It may be extra to some people. But I found a great sense of comfort knowing that the businesses that use this make sure that it is you that is applying an someone stealing your identity.
Thank you for your hard work!
Hello Sheila! Thank you for your review of our service. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hell Brizya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.ME is not user friendly for older generation because of it's requirement to scan documents (Driver's license, passport) for identification. For me, it is terrifying to give copies of my personal docs online, I don't trust internet and I am afraid that my personal info will be hacked and will be available on dark web for bad ppl to purchase and ruin my identity/future.
Hello Jaybelle! We sincerely apologize for any difficulty you have experienced with this process. If you require assistance in verifying your identity, please send us an email at [email protected]. We are happy to help! -ID.me Social Response Team
Very professional! Easy to speak with outstanding job - very nice! Thank you!
Hello Nicholas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Took a bit of run to get everything together but it's all for a good reason
Hello Norman! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was ok just a little difficult with uploading drivers license
Hello Bridget! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The second option which was a live video chat was the best
Hello Deborah! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was very detailed and easy to work through the steps to get verified
Hello Sherita! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeannie! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team