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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was able to get verified through video chat. The whole experience was quick and I felt safe putting in my personal information. The representative that helped verify my identity was kind and knowledgeable.
Video conference experience is recommended for seniors and all USA CITIZENS thank you good teamwork good website nice experience
I felt the whole id me thing was in the way. I had to wait to get a valid id in the mail to prove my identity that wasn't expired. Now after all that I'm still not sure if I'm getting my claim certified..
I would definitely recommend using ID.me. The process is simple, the site is easy to navigate, and the technology works smoothly. I also appreciated the strong security measures—it gave me peace of mind knowing my personal information was protected.
I've done everything and been verified but I cannot get my account set up to get in. I updated my password and put in the code that was sent by phone but it tells me something is wrong. And I have no idea what is wrong!
ID.me is simple and short process for identify verification. I can't speak to their data security policies as my trust in them is through association - because of the agencies that leverage their services. I do think the step should have less text and more visual aid for older people. It is pretty good today too, but I couldn't help thinking that it'd have driven some anxiety for my parents, especially considering that ID.me's services are used by government agencies.
Purpose: I needed to have my identification verified to log in to the Social Security Administration's website so that I could request my benefits. My Experience:
Id.me's website and verification process were straight forward, easy to follow, and function well. I appreciated that they would accept my US passport as proof of identification. As someone who does not have a driver's license or state ID, I appreciated that Id.me accepts many other forms and documents for verification. The video call was easy and my Id.me agent, Angela, was very professional, courteous, and patient. I will definitely recommend to friends that they use Id.me over login.gov (which inexplicably will not accept a US passport as a form of identification for a US citizen.)
Honestly at first very confused did not know that I had to register with ID.me before applying for NJ unemployment
It was easy I was very satisfied i was able to get the proof of what I needed to apply for an apartment
First, I was somewhat embarressed, but the representative was very kind, and i controlled my mind, answering his questions to identify me. It was Wonderful and impressive experience.
Today I had to set-up an individual account. The process was very easy. Also made an online payment. Very safe process.
Literally took over three hours to identify me. I had done this once several years ago and now had to do it via video. Whatever happened to just logging into a government website based off my information? I highly doubt a scammer or some individual wants to pay my back taxes for me.
Extremely satisfied with their services., you will not wait for so long as long as you preferred your documents to upload.
After I ordered from Omaha Steaks and while checking out, I did not receive any $10.00 discount as stated that I would receive.
It is good and necessary to get access to ID.me in order to get reimbursements from federal government fund(s). But the process required personal information and documents such as driver license and passport, etc. to be attached. Not sure if there is any better way to verify other than those.
It took longer than I expected. Having to switch back and forth between my phone and computer wasn't ideal.
I had a hard time doing the selfie because without glasses I couldn't read the camera's hints. Move closer, not enough light etc. If you don't do it in time, you have to do it over.
I started process and got confirm email but not sure how to proceed to get discount on phone and 5g for the house
I had trouble in the beginning as I did not have a US phone number but was able to verify documents on line through another link. It was very self explanatory. I am not a US citizen but the process for me to obtain an ITIN was quite simple with following the questions and going though the menu
I was able to login to my SSA account via ID.me when I could not access it directly via SSA - so glad!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members