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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID me made it fast simple and easy to verify me with the SSA when I needed them to verify me. Without all the red tape you usually have to go through. I highly recommend ID me for all of your verification needs
What's the point in using this site if the intended party is not going to honor it. We where rejected by Busch Gardens stating we are not eligible to take advantage of their military appreciation offer. I was told to get back with you guys with no avail. We know that we are fully eligible for the offer. There's a flaw somewhere that needs to be fixed. We're extremely disappointed.
I was suspect with the process as I did it. Stopped to confirm this was a "valid" service for the DD214 request I was making. Proceed with confidence, it's easy once your comfortable with actions/info being requested of you
Mon expérience était satisfesant. Parce que les agents ont beaucoup de patience avec les demandeurs.
Seemed very safe to use. I was very satisfied.and it didn't take all that long to do, even from my phone
In fact I started trying to do it over a year ago.
I found it frustrating and difficult. It didn't want to accept photos
Very professional and help spoke very clearly and helped me out with any and all questions that I had
Warn customer of legal document they are about to share. System should only use camera for a given period of time. (5 Minutes). Then give up the rights to access, customer may forget to change settings on camera.
Before changing the plan, I was able to sign in and know right Annette to go to see my medicines. Which ones had refills and the ones that didn't. Now all I get is the VERY basic view of them. Admit all I see now is one that has been filled or in the process of being filled, not the whole list.
Necesito más información sobre mi pin Por favor pueden decirme como obtenerlo? Es que necesito someter mis taxes y por falta de ese número pin no he podido realizarlos
The whole process was smooth (uploading the documents takes some time but was well directed) and the video call for verification was excellent.
I had a good experience signing up, just a couple of small glitches with the site. I used my desktop and phone for sign up. I like that the process includes a live photo id and picture of drivers licence or other photo id.
Had Login.gov for the past 2 years and monitoring my SS statement and retirement planning, Suddenly I lose access and am notified i MUST establish an ID.me account to access my SS page. I just turned 65 and work with computers and I found this process to be frustrating, infuriating and completely maddening. Why would the government take a government website that was functioning and replace it with a private vendor? By design? Please help out the older folks who lose their access and now have to go through this baloney - life is too short!
Très facile à utiliser et ainsi obtenir le rabais que le fournisseur nous offre
I would say sometime after March 2020 ID.me has been a pain for me. ID.me was the reason I didn't receive my Pandemic EDD and even after I won my court appeal I still wasn't able to get it due to me not being able to get pass ID.me. Now here it is June 2025 and I still had issues with ID.me being able to verify me with face scan and uploaded documents. That I had to do a live video chat just to get verified. I understand that some people are doing fraudulent things but the system seem to make it easy for them to do the things that they do and make it harder for the people who are hard honest workers; That isn't doing any fraudulent activity. To keep people from having to go thru such a hassle ID.me should just do live video chats and have that person present the necessary documents as well as the person having to upload those documents upon request so that they can be scanned and checked to make sure the documents isn't fraudulent. I can say with a set appointment for live video chat is much better and it's hassle free. Appointments are much better and there isn't a wait time.
Please make sure you use your personal email and not a job email because if you ever leave the job and don't have access to the email anymore it is very hard to sign in.
This was an easy, if not long, process. The only trouble I had was that I needed to take off my glasses for the selfie and had to do it again.
They do not care about you. Allowing non-human to take you information. Waste of tame. Takes longer than it should. After I put my email in and press submit now it says internal error.
These people suck, I have no access to my account, and customer service sucks they don't fix the problem
I was able to get verified through video chat. The whole experience was quick and I felt safe putting in my personal information. The representative that helped verify my identity was kind and knowledgeable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members