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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
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Jake is not gay
July 7, 2025

This thing is gay as $#*! oh my God I had to put 50 letters in this thing. I'm just trying to get signed into my thing. This is bull$#*!. I hate

Date of experience: June 27, 2025
California
1 review
0 helpful votes
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Great experience to try another app. I believe most of the government agencies are using this app. Maybe because it is trustworthy and efficient in processing data. I got verified in less than an hour. For seniors, like me, you need your logic and analysis when you get stuck in between. Persist and do not give up.

Date of experience: June 27, 2025
South Carolina
1 review
0 helpful votes
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Medicare Application access
July 7, 2025

Very positive and the confirmation process was very secure. In one way it was aggravating but also felt comforting that it was so secure.

Date of experience: June 27, 2025
Washington
1 review
0 helpful votes
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Simply Better
July 7, 2025

ID, me made the process Simpler! That's enough. In this crazy bureaucratic maze, we in, simple is better!

Date of experience: June 27, 2025
Texas
1 review
0 helpful votes
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Safe and Secure
July 7, 2025

The thoroughness of this process made me feel quite safe with any site restricting access except through the id.me process. The number of items that are required in order to have your id.me account be used to verify was just what I needed to put me at ease. Specially when Social Security being one of the sites who use it. Thanks Id.me

Date of experience: June 25, 2025
Pennsylvania
1 review
0 helpful votes
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First Class
July 7, 2025

The the best online experience I've had, which is saying something because all of my USAA experiences have also been fantastic. It was quick, easy and very helpful.

Date of experience: June 25, 2025
Minnesota
1 review
0 helpful votes
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SATISFIED WITH EXPERIENCE
July 7, 2025

I needed verification for Iowa works to apply for Unemployment. I had to use the FaceTime verification. I talked to him for a few minutes I showed him my license and social security card. He quickly verified the documents.

Date of experience: June 27, 2025
Louisiana
1 review
0 helpful votes
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Professional
July 7, 2025

All I can say is that my experience was great Lady who helped me on video call was very very polite knew what she was doing and it was very fast and

Date of experience: June 27, 2025
New Jersey
1 review
0 helpful votes
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Great service
July 7, 2025

Just could not sign in which tied an old phone number(not remembered, just found out the advantage of I D me.

Date of experience: June 27, 2025
Kentucky
1 review
0 helpful votes
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It was long and kept getting redirected. And I kept havk g to call SSI and then had to wait along $#*! time to just get to absolutely nowhere. This helped me not at all

Date of experience: June 27, 2025
New Jersey
1 review
0 helpful votes
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Unismith888
July 7, 2025

Awesome they were on schedule and on time the representative possessed an enormous amount of hospitality

Date of experience: June 27, 2025
Alabama
1 review
0 helpful votes
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Efficient and quick
July 7, 2025

Needed Xtra verification to be sure everything was correct and real, agent was fast and thorough while still bein polite and respectful

Date of experience: June 27, 2025
New York
1 review
0 helpful votes
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Worst system ever
July 7, 2025

Took 5 people and all day to set up. I needed to do this to prescribe meds, and it did not get set up. My husband and all those at work struggled. This was designed extremely poorly.

Date of experience: June 27, 2025
New York
1 review
0 helpful votes
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After download my drivers license and submit all information. I received message, i have to call social security office.

Date of experience: June 27, 2025
Georgia
1 review
0 helpful votes
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Time consuming frustration.
July 7, 2025

Numerous attempts over the last 6 months failed over and over again. Had to get professional help from the VA administration.

Date of experience: June 27, 2025
New Hampshire
1 review
0 helpful votes
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When you have and trust the people who know what they are doing help you with the whole application it makes it faster and more fun.

Date of experience: June 27, 2025
Germany
1 review
0 helpful votes
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Avoid if you can
July 7, 2025

Nerve wracking long wait times and bad links in emails. Got an email, from ID.me, with a link for a video chat that led to a 'server not found' message --- the link was not to a. Me site, but to. Co -- find that unsettling, considering the type of documents we're providing them. Help or Contact brings you automated responses that don't understand the issue, no way to get a human on the phone, finally, just poking around for hours I was able to join the video chat cue, estimated time was 14min, then jumped to 18, 22, 27, 34, 25, 24, 17, 26, 27 you get the idea --- this went on for 5hrs - last i looked it said something like 18 min, so I went to go do something and poof, suddenly there was an agent. Basically its just a random number generator between 7 - 35 min. While waiting I started poking around the net and found out that this has been going on since at least the 2020's. Must be nice to have a government contract.

Date of experience: June 27, 2025
Portugal
1 review
0 helpful votes
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Great session
July 7, 2025

Thank you for the professional and focused session. I appreciated the direct approach and the clarity throughout.

Date of experience: June 25, 2025
Texas
1 review
0 helpful votes
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Up and down
July 7, 2025

It took me a few tries to finish the applications after a while I got frustrated then I ended up finishing the application and I'm glad that I got it done

Date of experience: June 24, 2025
Washington
1 review
0 helpful votes
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Easy ID verification
July 7, 2025

ID me made it fast simple and easy to verify me with the SSA when I needed them to verify me. Without all the red tape you usually have to go through. I highly recommend ID me for all of your verification needs

Date of experience: June 26, 2025