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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This thing is gay as $#*! oh my God I had to put 50 letters in this thing. I'm just trying to get signed into my thing. This is bull$#*!. I hate
Great experience to try another app. I believe most of the government agencies are using this app. Maybe because it is trustworthy and efficient in processing data. I got verified in less than an hour. For seniors, like me, you need your logic and analysis when you get stuck in between. Persist and do not give up.
Very positive and the confirmation process was very secure. In one way it was aggravating but also felt comforting that it was so secure.
ID, me made the process Simpler! That's enough. In this crazy bureaucratic maze, we in, simple is better!
The thoroughness of this process made me feel quite safe with any site restricting access except through the id.me process. The number of items that are required in order to have your id.me account be used to verify was just what I needed to put me at ease. Specially when Social Security being one of the sites who use it. Thanks Id.me
The the best online experience I've had, which is saying something because all of my USAA experiences have also been fantastic. It was quick, easy and very helpful.
I needed verification for Iowa works to apply for Unemployment. I had to use the FaceTime verification. I talked to him for a few minutes I showed him my license and social security card. He quickly verified the documents.
All I can say is that my experience was great Lady who helped me on video call was very very polite knew what she was doing and it was very fast and
Just could not sign in which tied an old phone number(not remembered, just found out the advantage of I D me.
It was long and kept getting redirected. And I kept havk g to call SSI and then had to wait along $#*! time to just get to absolutely nowhere. This helped me not at all
Awesome they were on schedule and on time the representative possessed an enormous amount of hospitality
Needed Xtra verification to be sure everything was correct and real, agent was fast and thorough while still bein polite and respectful
Took 5 people and all day to set up. I needed to do this to prescribe meds, and it did not get set up. My husband and all those at work struggled. This was designed extremely poorly.
After download my drivers license and submit all information. I received message, i have to call social security office.
Numerous attempts over the last 6 months failed over and over again. Had to get professional help from the VA administration.
Nerve wracking long wait times and bad links in emails. Got an email, from ID.me, with a link for a video chat that led to a 'server not found' message --- the link was not to a. Me site, but to. Co -- find that unsettling, considering the type of documents we're providing them. Help or Contact brings you automated responses that don't understand the issue, no way to get a human on the phone, finally, just poking around for hours I was able to join the video chat cue, estimated time was 14min, then jumped to 18, 22, 27, 34, 25, 24, 17, 26, 27 you get the idea --- this went on for 5hrs - last i looked it said something like 18 min, so I went to go do something and poof, suddenly there was an agent. Basically its just a random number generator between 7 - 35 min. While waiting I started poking around the net and found out that this has been going on since at least the 2020's. Must be nice to have a government contract.
Thank you for the professional and focused session. I appreciated the direct approach and the clarity throughout.
It took me a few tries to finish the applications after a while I got frustrated then I ended up finishing the application and I'm glad that I got it done
ID me made it fast simple and easy to verify me with the SSA when I needed them to verify me. Without all the red tape you usually have to go through. I highly recommend ID me for all of your verification needs
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

