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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I hate surveys that don't pay me for my time, i hate surveys that don't pay me for my time, i hate surveys that don't pay me for my time
Pues es una manera de Aser un proceso más rápido solo seguir los pasos tal como se dice y tener paciencia l
I needed to verify my ID to access my award letter from social security. One conference call & a few questions and I showed my documents & I was done. In a few more minutes I had my award letter in hand.
Excelente en todos los aspectos preguntas y demás sobre todo seguridad para mi y mi familia q son lo más importante
Each step gave clear and simple instructions. The entire process only took a few minutes, and my documents were accepted first try.
My picture camera wasn't taking good pictures. They found away for my identity to go thru who I am is Mrs. Tanisha Laws. I was crying saying this is me I'm real I'm here, understanding that just because u say who u are still need proof had proof and is proof that I'm, Tanisha Maranda Laws. Timing is everything, thank you God!
As a disabled veteran I have used ID.me with all my v. a. sign in. I think it is a great service for security purposes.
The easiest use of technology I have participated with in a long time. I loved how easy it was to move from using a laptop and intuitively knowing that taking a picture of ones drivers license would happen with a cell phone, therefore, the link was sent to use said phone to use the camera to upload. So smart.
After resetting my password and updating my information in the system, I was able to be verified while still inside of Lowes and it immediately updated on my Lowe's account in the app as well. We have been able to use the discount on every purchase since. Easy and really fast.
Thanks for all your help. Forgot password. They made sure it was me before allowing me onto social security website.
Great customer service they were a lot of help they got me to where I had to go and reached what I needed to do
The process was easy to accomplish.
Any photo upload problems on my part were identified. The video selfie was awkward. Perhaps a short video on the total process would have been helpful.
ID.ME is very easy to use and efficent. The uploading and downloading documents is also quick and easy.
The IRS verification process works for me because the people from the costumer support are human and professional, a real person not just an endless AI computer. Directing with no real knowledge.
It was good and I got the help I needed from the guy who helped me out with the next step on how to continue with my application.
It took me over 3 1/2 hours to get through the process and then wait for a representative to call me. I don't have ID with the name that my Birth Certificate has on it. I have a shortened version of my name that I've used my whole life and all of my picture ID's, including Passport and military ID use that name. It was easy to get State IDme, but this was not.
This thing is gay as $#*! oh my God I had to put 50 letters in this thing. I'm just trying to get signed into my thing. This is bull$#*!. I hate
Great experience to try another app. I believe most of the government agencies are using this app. Maybe because it is trustworthy and efficient in processing data. I got verified in less than an hour. For seniors, like me, you need your logic and analysis when you get stuck in between. Persist and do not give up.
Very positive and the confirmation process was very secure. In one way it was aggravating but also felt comforting that it was so secure.
ID, me made the process Simpler! That's enough. In this crazy bureaucratic maze, we in, simple is better!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members